(KD329) Customer Service Representative

(KD329) Customer Service Representative

02 Feb
Department of Customer Service

02 Feb

Department of Customer Service


Role: Customer Service Representative – Service NSW for Business

Multiple Ongoing Full-time Position

Grade: SNSW 3/4

Location: Sydney CBD

Service NSW is going through an exciting time of change, having recently become a part of a newly created, Customer Service Cluster.

Our agency is passionate about delivering first-class customer experience, at all our Service Centres across NSW.

We are currently seeking applications for upcoming Customer Service Representative roles

About the role:

Customer Service Representatives are required to be passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment.

This role is responsible for processing customer transactions and enquiries using a variety of computer systems as well as resolving customer complaints, whilst maintaining privacy requirements. You will also be comfortable working to KPI’s achieving individual and team goals.

To find out more details about the role, please download the Role Description.


Customer Service Representative; includes a base salary range of ($61,554 - $75,064), plus employer's contribution to superannuation and annual leave loading.

To be successful in this role you will have:

- Customer service experience - dealing with customers in a fast-paced environment

- Exceptional communication skills - ability to read and adapt to different scenarios

- High attention to detail - handling information with accuracy

- Strong computer skills - ability to utilise a number of computer systems

Hours of Work:

Full-time role: Operational hours are: Monday – Friday 7:00am - 7:00pm. Full Time 35 hours per week. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours

To apply:

2. Attach your current resume and a covering letter outlining your suitability to the role.

Want to know more?

For more information about the role and recruitment process, please contact Kannan Iyer by email to [email protected]

Please note: direct applications submitted via email will not be considered.

Additional information:

Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

The recruitment pool created will be valid for a period of up to 18 months.

Employment to Service NSW is subject to a satisfactory national criminal record check.

Service NSW is passionate about building a culture that values and supports diversity and inclusion. Service NSW encourages applications from people with disability, Aboriginal and Torres Strait Islanders, LGBTQI and people from culturally and linguistically diverse backgrounds. If you are a person with disability and need adjustment in the recruitment process, please contact the Recruitment team via email on [email protected]

Closing Date: 6th Feb, 2021 at 9:59am Sydney time

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

The original job offer can be found in Kit Job:

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