aps4 service desk support | (F-760)

aps4 service desk support | (F-760)

01 Feb
|
Randstad
|
Brisbane

01 Feb

Randstad

Brisbane

Randstad are currently seeking experienced and motivated candidates for an APS4 Service Desk Officer position. If you come from an IT background with exceptional customer service skills we would love to hear from you!



Detailed Job Description



Randstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with our client Open Arms in helping them recruit for an APS4 Service Desk Officer.



Your New Position



As an APS4 Service Support Officer, your duties will be:





- Provide technical assistance and support for incoming queries and issues related to the Client Management System and all other Clinical Systems to all Open Arms staff

- Trouble shooting across support tickets in a timely and efficient manner

- Providing information and making timely decisions to complete tickets or end-user issues

- Assist and develop training manuals or procedures and contribute towards an on-going knowledge base

- Assist on diagnosing system errors and data-related issues

- Escalate relevant issues to technical and non-technical stakeholders



Your Skills and Experience



To be considered for this role you would have skills & experience in the following to be successful:



- Excellent interpersonal skills, sound organisational and administrative skills

- 1+ years experience within the Commercial IT Industry

- Industry experience within the medical or health sector highly regarded

- Ability to pick up new systems quickly

- Good understanding of Service Desk Service Management principles, delegation and prioritisation.

- Strong computer skills

- Ability to diagnose and troubleshoot issues

- Strong customer service skills

- Ability to communicate effectively (written and verbal)



What You’ll Receive



- $44-$50 per hour plus super

- Brisbane CBD location

- A dedicated Government Consultant



How to apply:



If you think that this is a role that you might be perfect for, please apply now!



Please note at this stage only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9420111/aps4-service-desk-support-f-760-brisbane/?utm_source=html

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