DX-038 Customer Service Consultant - Big 4 Bank

DX-038 Customer Service Consultant - Big 4 Bank

01 Feb
Hays Contact Centres

01 Feb

Hays Contact Centres


Kick start your banking career with a big 4 bank! $28.86 p/h super!

Your new company

Fantastic Customer Service Adviser opportunity within a Big 4 Bank. Based in their high tech, modern offices in Parramatta, they are currently seeking Customer Service Advisors to join their dynamic and vibrant team. This is an exciting opportunity to kick start your career in banking and progress your career with a globally recognised brand!

Your new role

The primary purpose of this role is to ensure customers receive the highest level of quality and professional service.

- Handle inbound calls from members of the public

- Deal with queries relating to transactions, credit cards, mortgages,

through to internet banking queries such as password resets or troubleshooting etc or for general account servicing requests

- Work in an incredibly varied role, where every interaction you have is about building a better connection with the customer and going above and beyond for each caller

This is a full-time position. Rotating roster Monday to Sunday 7am-7pm. This role is based in Parramatta and has potential to work from home in future.

What you'll need to succeed

- Previous experience in customer service, contact centres, hospitality, retail or tourism

- High attention to detail.

- Excellent written and verbal communication skills as well as professionalism

- Ability to work in a fast-paced, high volume environment

- Australian / New Zealand Citizenship or Permanent Residency

- Resilience and a strong work ethic

What you'll get in return

- You will receive full quality training

- Great pay rate of $28.86 p/h

- Work for a reputable company with the opportunity to progress and develop in your banking career

- Learn and grown within a vibrant and hardworking team

- Temporary to permanent opportunity

What you need to do now

If you would like to speed up your application, please take our Customer Service test by copying the below link into your internet browser. https://talentcentral.au.shl.com/player/link/9fa381980a374ac190b1b3c8adeea258

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to Maeve.Buff******@******.au + click to reveal .

SA Licence number : LHS 297508

The original job offer can be found in Kit Job:

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