Customer Lead, Product Transformation - [J675]

Customer Lead, Product Transformation - [J675]

31 Jan
|
Allianz Australia Insurance Ltd
|
Sydney

31 Jan

Allianz Australia Insurance Ltd

Sydney

Customer Lead, Product Transformation



Allianz Australia is the home for Customers Leads who dare to innovate and challenge the status-quo.



Are you looking for an opportunity to make an impact? 



As a Customer Lead at Allianz Australia, you can.



Allianz Australia is looking for a Customer Lead on a 6 month contract to provide support on the end-to-end value chain; thus providing a simplified customer and servicing journey.



 You'll be responsible for:



- Delivering a target customer experience that can be leveraged across all channels.

- Growing stakeholder relationships.

- Identify and support experience improvements for customers and employees that will aid growth and efficiency.



- Supporting the delivery of programs and projects on time and within budget.

- Meeting with co-customer lead to provide updates on priorities and initiatives, flag issues and workshop business requirements

- Attend the Solution Design meetings to ensure alignment to business requirements and priority for solutions discussed

- Attend cross stream alignment (Sales & Service, Migration and Document Management) meeting to discuss issues, blockers, priorities and cross stream requirements. Report on progress for the Document management stream, and where required, lead the meeting.

- Upholding internal and external compliance frameworks.



Important to your success:



- Experience in a customer service focussed role for a complex organisation.

- Demonstrated ability to build effective internal and external relationships.

- Ability to analyse complex information, extract meaningful insights, and evaluate options for decision making.

- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

- Demonstrated evidence of technical proficiency.

- Excellent verbal and written communication skills



What's on offer:



- As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community

- Join a tight-knit, supportive team that are passionate about what they do!

- What matters to you, matters to us too. Feel empowered by your leaders to embrace our flexible working environment.



About us:



Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 



Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.



If you dare, there's an opportunity for you at www.allianz.com.au/careers



Allianz Australia is the home for Customers Leads who dare to innovate and challenge the status-quo.



Are you looking for an opportunity to make an impact? 



As a Customer Lead at Allianz Australia, you can.



Allianz Australia is looking for a Customer Lead on a 6 month contract to provide support on the end-to-end value chain; thus providing a simplified customer and servicing journey.



 You'll be responsible for:



- Delivering a target customer experience that can be leveraged across all channels.

- Growing stakeholder relationships.

- Identify and support experience improvements for customers and employees that will aid growth and efficiency.

- Supporting the delivery of programs and projects on time and within budget.

- Meeting with co-customer lead to provide updates on priorities and initiatives, flag issues and workshop business requirements

- Attend the Solution Design meetings to ensure alignment to business requirements and priority for solutions discussed

- Attend cross stream alignment (Sales & Service, Migration and Document Management) meeting to discuss issues, blockers, priorities and cross stream requirements. Report on progress for the Document management stream, and where required, lead the meeting.

- Upholding internal and external compliance frameworks.



Important to your success:



- Experience in a customer service focussed role for a complex organisation.

- Demonstrated ability to build effective internal and external relationships.

- Ability to analyse complex information, extract meaningful insights, and evaluate options for decision making.

- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

- Demonstrated evidence of technical proficiency.

- Excellent verbal and written communication skills



What's on offer:



- As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community

- Join a tight-knit, supportive team that are passionate about what they do!

- What matters to you, matters to us too. Feel empowered by your leaders to embrace our flexible working environment.



About us:



Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 



Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.



If you dare, there's an opportunity for you at www.allianz.com.au/careers

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9419914/customer-lead-product-transformation-j675-sydney/?utm_source=html

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