Online Testing Support Officer - (C-482)

Online Testing Support Officer - (C-482)

01 Feb
|
NSW Education Standards Authority
|
Sydney

01 Feb

NSW Education Standards Authority

Sydney

Online Testing Support Officer



Online Testing Support Officer





NSW Education Standards Authority (‘NESA’) was formally established on 1 January 2017 to improve quality teaching and student learning across all schools and school sectors.  It is responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of early childhood teachers.





We are looking for an Online Testing Support Officer to deliver front line customer service in administering NESA’s Online tests; specifically, the Minimum Standard Literacy and Numeracy tests.







To be successful in this role you will need to demonstrate your immediate proficiency in the focus capabilities as highlighted in the Role Description. All the capabilities listed in the role description will be assessed at different stages of the recruitment process. 





To view the role description, click here.





Applying for the role:





To apply for this role, you need to submit an application online via www.iworkfor.nsw.gov.au





The application and selection process will include a range of assessment techniques to assist in determining your suitability for the role. For the initial application process, you should submit a cover letter (1 page), resume (up to 5 pages) and include a short statement in response to two pre-screening questions.





Pre-screening questions:



Answer the two pre-screening questions below - we are looking for you to demonstrate your competency in this focus capability. Answer with concrete examples and in no more than 300 words per question. Briefly describe the context of the situation(s), the actions that you took, the outcome of your efforts and what you learned from the experience.





Q1. Describe a time when you’ve collaborated with colleagues to improve a process. What was the process and what did you learn from the experience?





Q2. Describe your experience in dealing with different types of customers in a high-pressure work environment. How have you negotiated successful outcomes and provided quality customer service while under pressure to achieve deadlines? 





Under new employment legislation all current and new Public Service non-executive employees are employed at a classification level and assigned to a role rather than appointed to a position. Employees may be re-assigned to other roles at the same classification over time, in line with organisation priorities and/or personal development plans. For more information on how to apply for a role in the NSW Public Sector please click here





NESA will provide reasonable adjustments in our recruitment processes and in the workplace.  If you will require this, please call or email the contact person listed below, and also let us know of your preferred means of communication.





At NESA we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work on a flexible, part-time or job-share basis.





Diverse workforces are more innovative, productive and increase the delivery of high-quality services.  NESA is committed to a workplace culture that is respectful and inclusive, valuing the diverse perspectives that our people bring from their homes and communities.  We encourage applications from women and people with diverse cultural and personal backgrounds, including Aboriginal and Torres Strait Islander people, veterans, refugees, people with disability, LGBTQI+ people and other diversity groups.





Location:                     117 Clarence Street, Sydney 



Work type:                   Temporary Fulltime



Duration:                     up to 3 Years



Classification:              Clerk Grade 3/4



Closing date:               14 February 2021



Total Remuneration:    Up to $88,158 per annum (based on $72,636 - $79,535 plus superannuation and leave loading)            



Contact:                       Joanne Hourigan



Phone:                         02 9367 8542



Online Testing Support Officer





NSW Education Standards Authority (‘NESA’) was formally established on 1 January 2017 to improve quality teaching and student learning across all schools and school sectors.  It is responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of early childhood teachers.





We are looking for an Online Testing Support Officer to deliver front line customer service in administering NESA’s Online tests; specifically, the Minimum Standard Literacy and Numeracy tests.





To be successful in this role you will need to demonstrate your immediate proficiency in the focus capabilities as highlighted in the Role Description. All the capabilities listed in the role description will be assessed at different stages of the recruitment process. 





To view the role description, click here.





Applying for the role:





To apply for this role, you need to submit an application online via www.iworkfor.nsw.gov.au





The application and selection process will include a range of assessment techniques to assist in determining your suitability for the role. For the initial application process, you should submit a cover letter (1 page), resume (up to 5 pages) and include a short statement in response to two pre-screening questions.





Pre-screening questions:



Answer the two pre-screening questions below - we are looking for you to demonstrate your competency in this focus capability. Answer with concrete examples and in no more than 300 words per question. Briefly describe the context of the situation(s), the actions that you took, the outcome of your efforts and what you learned from the experience.





Q1. Describe a time when you’ve collaborated with colleagues to improve a process. What was the process and what did you learn from the experience?





Q2. Describe your experience in dealing with different types of customers in a high-pressure work environment. How have you negotiated successful outcomes and provided quality customer service while under pressure to achieve deadlines? 





Under new employment legislation all current and new Public Service non-executive employees are employed at a classification level and assigned to a role rather than appointed to a position. Employees may be re-assigned to other roles at the same classification over time, in line with organisation priorities and/or personal development plans. For more information on how to apply for a role in the NSW Public Sector please click here





NESA will provide reasonable adjustments in our recruitment processes and in the workplace.  If you will require this, please call or email the contact person listed below, and also let us know of your preferred means of communication.





At NESA we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work on a flexible, part-time or job-share basis.





Diverse workforces are more innovative, productive and increase the delivery of high-quality services.  NESA is committed to a workplace culture that is respectful and inclusive, valuing the diverse perspectives that our people bring from their homes and communities.  We encourage applications from women and people with diverse cultural and personal backgrounds, including Aboriginal and Torres Strait Islander people, veterans, refugees, people with disability, LGBTQI+ people and other diversity groups.





Location:                     117 Clarence Street, Sydney 



Work type:                   Temporary Fulltime



Duration:                     up to 3 Years



Classification:              Clerk Grade 3/4



Closing date:               14 February 2021



Total Remuneration:    Up to $88,158 per annum (based on $72,636 - $79,535 plus superannuation and leave loading)            



Contact:                       Joanne Hourigan



Phone:                         02 9367 8542

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/9419761/online-testing-support-officer-c-482-sydney/?utm_source=html

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