HC226 - Senior Claims Consultant

HC226 - Senior Claims Consultant

17 Nov
|
Claim Central
|
Australian Capital Territory

17 Nov

Claim Central

Australian Capital Territory

Energetic and collaborative culture

Opportunities for growth & development

Newly set up branch close to public transport



The rapid growth of Insurx has seen an exciting opportunity for an experienced Senior Claims Consultant to join our busy team!



The Opportunity:



As Senior Claims Consultant, you will be responsible for auditing calls made by the claims consultants and coaching the teams to improve the claims process and address a range of other matters raised by the consultants to support the provision of a high standard of customer service.

Your day will include:

Approving payments.

Receipt recoveries.

Salvaging costs.

remediating compliance issues in the claims process.



Providing timely feedback and coaching to consultants regarding the quality of their work.

Other duties will include attending to emails in a timely manner, communicate with claim stakeholders (CRM) & have a general knowledge of data transfer.



Who are We?



Insurx is a customer-first TPA driven by leading-edge technology. Our mission is to create a more connected experience for all parties in a claim, through more visibility and better communication. We manage claims from start to finish on behalf of insurers, underwriters, brokers and fleet managers. This includes property, motor, cyber and business SME claims.



To be successful:

End-to-end claims management experience (essential)

Strong organisational skills and a strong customer focus thinking (customer first)

Provide a level of flexibility during busy periods and adhering to business process, key performance indicators and timelines.

Strong documentation processing skills.

Ability to be proactive and use initiative.

High attention to detail and excellent time management.

Ability to maintain and support relationships with customers including, internal and external stakeholders.

Strong ‘team player’ attitude.

Eagerness to develop skills to be more efficient in your role.



If you like the idea of being part of a revolutionary international company



with a young, energetic environment that supports the need for



flexibility and autonomy thenApply Now!

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/8558422/hc226-senior-claims-consultant-australian-capital-territory/?utm_source=html

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