Australian Capital Territory
Energetic and collaborative culture
Opportunities for growth & development
Newly set up branch close to public transport
The rapid growth of Insurx has seen an exciting opportunity for an experienced Senior Claims Consultant to join our busy team!
As Senior Claims Consultant, you will be responsible for auditing calls made by the claims consultants and coaching the teams to improve the claims process and address a range of other matters raised by the consultants to support the provision of a high standard of customer service.
Your day will include:
remediating compliance issues in the claims process.
Providing timely feedback and coaching to consultants regarding the quality of their work.
Other duties will include attending to emails in a timely manner, communicate with claim stakeholders (CRM) & have a general knowledge of data transfer.
Who are We?
Insurx is a customer-first TPA driven by leading-edge technology. Our mission is to create a more connected experience for all parties in a claim, through more visibility and better communication. We manage claims from start to finish on behalf of insurers, underwriters, brokers and fleet managers. This includes property, motor, cyber and business SME claims.
To be successful:
End-to-end claims management experience (essential)
Strong organisational skills and a strong customer focus thinking (customer first)
Provide a level of flexibility during busy periods and adhering to business process, key performance indicators and timelines.
Strong documentation processing skills.
Ability to be proactive and use initiative.
High attention to detail and excellent time management.
Ability to maintain and support relationships with customers including, internal and external stakeholders.
Strong ‘team player’ attitude.
Eagerness to develop skills to be more efficient in your role.
If you like the idea of being part of a revolutionary international company
with a young, energetic environment that supports the need for
flexibility and autonomy thenApply Now!
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
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