(QOM875) | Service Consultant

(QOM875) | Service Consultant

17 Nov
|
Airswift
|
Brisbane

17 Nov

Airswift

Brisbane

About Us



For over 40 years Airswift has been transforming lives through the provision of international workforce solutions to the energy, process and infrastructure industries. Today, we are an integrated team of almost 8,000 passionate people from 70 countries working proudly with the world'™s leading supermajors, engineers & constructors, equipment suppliers and consultancies.



We offer a diverse and challenging environment where you may be working with any one of our 60+ global offices daily. With three headquarter offices located in Houston, Manchester and Singapore, we pride ourselves on being a truly global workplace. There are significant opportunities for international travel,

including overseas assignments on either a temporary or permanent basis.



At Airswift we believe that diversity is critical to our success and makes us a great place to work. We are committed to building an equal opportunity workplace, the more inclusive we are - the better our work will be.



Airswift is seeking applicants for the full-time role of Service Consultant to join their office in either Brisbane or Perth, Australia.



REPORTS TO 



Service Manager and/or Regional Manager or Country Manager.



KPIs / OBJECTIVES 



- Speed: 2-hour business response time to acknowledge service request received. Strive for same day service requirement fulfilled, if received with in a 4-hour close of business timeframe. 24-hour turnaround time to fulfil service requests 



- Accuracy: less than 10% service delivery failures 



- Retention: 100% completion of retention process, 50% retainment of contractor base (exceptions considered project by project with local content demobs)



- Contractor/Assignee Satisfaction: 95% 



RESPONSIBILITIES 



Work closely with the Client Service Manager and Service Manager to understand and deliver to the needs of the client, contractors and assignees in a timely manner. Meet with Service Manager to recommend possible client delivery improvements to deliver to a high standard of customer service. Ensure turnaround times can be met and services sourced at the lowest cost option. Adhere to the local regulatory requirements and deliver to customer policy and regulatory requirements. 



Service Consultants are responsible for supporting Contractors and Assignees throughout the duration of their assignment from on-boarding to off-boarding. This includes all pre-access requirements, logistics, document recording, tracking of recharges, and ongoing support to queries. This position requires skills that are not only transactional but focus on the needs of the end-user and impact to the overall business. Service Consultants will be the primary point of contact for all non-Clients and will have the ability to drive retention and increase opportunities for referrals. We will drive a culture based on strength of relationships and excellence of service delivery. This role is ideal for detail focused individual who are excellent communicators and relationship builders.



No travel required. 



KEY SKILLS 



'¢Excellent customer service, communication, and relationship building skills. 



'¢Excellent Microsoft skills, in particular Word & Excel, ATS or CRM experience. 



'¢Very organised, adept in time management and can demonstrate structure in thinking. 



'¢Ability to understand and deliver to business processes and needs



'¢Excellent attention to detail. 



'¢Flexible attitude and ability to multi-task to service deliverables.



'¢Ability to clearly document and deliver complex business processes. 



'¢Able to work independently whilst managing competing priorities. 



Disclaimer



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



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https://www.kitjobau.com/job/8558330/qom875-service-consultant-brisbane/?utm_source=html

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