[RAN-746] Import Sea Freight Customer Service

[RAN-746] Import Sea Freight Customer Service

17 Nov
|
Transtar International Freight
|
Melbourne

17 Nov

Transtar International Freight

Melbourne

ABOUT TRANSTAR

Founded in 1986, Transtar is an international freight and logistics company, specialising in the provision of end-to-end solutions for importers and exporters doing business throughout Asia. We also have extensive experience in European and American markets.



Transtar's core business activities include international import and export freight forwarding via sea and air, customs clearance, export documentation, and third-party logistics services.



Headquartered in South East Melbourne (Group HQ), Transtar has a network of 18 offices located throughout Asia, Australia, New Zealand and Europe.

The network provides Transtar with an integrated model whereby Transtar people and facilities can control and manage cargo movements across the entire supply chain.



ABOUT THE ROLE

A great opportunity exists for either an experienced Operations Candidate or Customer Service Specialist within the Intl Freight Forwarder industry to join this growing business based in Heatherton. 

This role involves providing great service and support to clients including accurate and on-time processing of shipment orders. 



JOB DESCRIPTION



- Arranging bookings and order management for allocated clients

- Generating reports and quotations for clients

- Proactive handling on any urgent or/and any delayed shipments

- Communicating with international and local offices and suppliers

- Managing various reports and ensuring data accuracy

- Meet KPI standards in accordance with the Company’s procedures

- Client meetings

- Perform related duties as assigned by supervisor

- Maintain compliance with all company policies and procedures 



SKILLS and EXPERIENCE



- EDI Cargowise Experience

- Excellent computer proficiency (MS Office – Word, Excel and Outlook)

- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

- Customer service/sales support background

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

- Experience in the Asian market highly regarded

- Pro-active and strong organizational skills

- The ability to think on their feet in a fast paced environment

- Effective time management

- To be able to work as part of a team to achieve common goals

- Commercially Aware + Driven By Company Success



COMPANY CULTURE

Office possessing a global reach, but with a distinct local feel. This company is vibrant and with a modern office and promotes a highly experienced and efficient team. 

Scope for training and promotion when the opportunity arises will open doors for a long-term dedicated operator.



BENEFITS



- Modern office with parking onsite

- Work paperless in an agile team environment

- Training and guidance provided in a supportive team structure

- Convenient South East Melbourne Location  



We are very keen to fill this role, so please do not hesitate in your application



WHERE TO NOW?



At Transtar you’ll find a team of passionate, proactive people with an effective blend of industry experts and developing talent.

If you share the company’s values and are excited at the prospect of becoming a member of the Transtar team, please click on the link to apply today.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/8558138/ran-746-import-sea-freight-customer-service-melbourne/?utm_source=html

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