Senior Technical Analyst | (E898)

Senior Technical Analyst | (E898)

15 Nov
|
Blue Yonder
|
Sydney

15 Nov

Blue Yonder

Sydney

Overview:



Blue Yonder, a leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places To Work” is seeking a talented WMS Consultant (WMS – Warehouse Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with region customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.

Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal & written.



What you will do:



- Be able to understand customer issues and take appropriate actions to resolve the same

- Own and resolve all cases for global customers, adhering to defined SLA’s

- Document learnings and create knowledge articles for repeated cases

- Replicate and maintain customer environments

- Maintain knowledge of customer solution and customization

- Create and Present webinars for customers

- Participate in SIG forums and share expertise with customers

- Maintain sense of urgency and swiftness with all customer interactions

- Act as Technical/Functional SME for all cases

- Co-ordinate with various teams like product management, development, consulting, release management, IS as required, while working on the case resolution

- Utilize instant messenger and other tools to collaborate globally

- Ability to work in shifts and be flexible with the timings

- Meet organization and team level goals

- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure

- Interact with internal and external stakeholders and reports to management

- Identify areas of improvement and scope of automation on routine tasks or activities

- Undertake KT for customer transitions, validate transition checklist

- Help in meeting team level goals and be a team player

- Improve Customer Satisfaction through departmental metrics

- Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting

- Identify areas of improvement and scope of automation on routine tasks or activities



To be successful in this role, you will need to have:



- Knowledge of Warehouse Management Solutions, both functional and technical

- Hands on experience on Integrator, MOCA Architecture and MOCA Language

- Hands-On experience in product setup, configuration, customization, upgrades and enhancement

- Experience of supporting cloud/ SaaS activities like Rollouts, Application Upgrades on Dev, Test, Prod Environments, Application/ Database Refresh, Environment Setup, Archive & Purging Setup, Adhoc Monitoring Setup, Health Checks, Root Cause Analysis of critical cases

- Knowledge & understanding of SQL, PL/SQL programming on any popular databases like oracle, working knowledge of any programming language like C or Java

- Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.



Domain knowledge:  



Understanding of Warehouse Management domain. Understanding how WMS integrates with other systems like TMS etc. Any industry specific experience is a big plus.



- Conceptual knowledge on listed areas of functionalities in WMS – Inbound / Outbound, Allocation, counts (Cycle & Product), Parcel, Picking, put away, Wave Processing, Work Orders, Yard Management, EMS, Reports, WLM etc.



Platform: Working knowledge on Windows, UNIX (Solaris, HP and AIX) OS



Database: Working knowledge of Oracle RDBMS and DB2 UDB experience is a plus. Reading/writing SQL and PL/SQL in Oracle, working with database tools like TOAD.



Miscellaneous Skills:  



- Excellent communication, Inter-personal, Analytical and Problem-solving skills

- Excellent organization and project documentation skills

- Meticulous planning with attention to detail and multi-tasking skills

- Has background in Technical Support of enterprise applications or Development experience. And demonstrated track record of supporting Tier 1, Tier 2, Tier 3 companies (Manufacturing/Retail/3PL)

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/8532315/senior-technical-analyst-e898-sydney/?utm_source=html

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