New South Wales
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
About the Role
As NCR’s Business Analyst to join our professional services team on NCR’s innovative retail solutions, including hardware, software and services. Your technical background will support you to work closely with our team to analyze current processes and focus on continuous improvement. Working closely with a market leader, you will be responsible to meet NCR’s company objectives and drive results.
To succeed you will understand the retail environment and thrive in a fast-paced environment. This position will report to the Program Manager, Professional Services and be based in Norwest.
- Requirements Analysis
Gather customer requirements, conducts analysis on high-level requirements.
Provide retail industry knowledge to business and technical team members.
Evaluate proposed change requests to existing solutions to identify potential adverse impact.
Ascertain that newly implemented/ revised solutions and supporting process are meeting end-user requirements and business objectives.
Conduct gap analysis against a new market opportunity.
- Solution Design
Acquire an in-depth product knowledge.
Participate in solution design sessions; effort and planning estimation.
Create high-level design documents, logical business rules, epic writing and low-level user stories.
Conduct capability assessment and help set right expectation to stakeholders.
Understand and work on agile projects.
Assist with documentation preparation and review for release distribution.
Validate new functions developed against approved requirements.
Utilize analytical skills, problem solving capabilities and in-depth solution knowledge to conduct configuration and readiness for deployment.
- Defect Analysis
Analyze defects and provide suitable solutions.
Help develop testing requirements and plans to validate application changes and supporting business processes.
Support onsite teams testing of new development deliveries
Work closely with developers, QA teams and customer for deeper analysis as required
- Stakeholder Management
Work closely with clients, Chief Product Officer, other business analysts, developers and testers in analysis and validation of business requirements.
Maintain client relationship to ensure high customer satisfaction.
Work with team members, in different time zones.
Skills and Qualifications
- BS or MS degree in a technical discipline or equivalent experience in an IT-related field.
- 2 – 5 years of experience in conducting requirements analysis, technical investigation and troubleshooting.
- Proven Experience with technical writing including solution design documents, business rules and user stories.
- Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.
- Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.
- Ability to recognize high-level opportunities for improvement and change.
- Ability to assimilate and apply new job related information in a timely manner.
Note: Australian citizens and PR holders need only apply.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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