[NFE402] Technology Delivery Support Manager

[NFE402] Technology Delivery Support Manager

21 Sep

21 Sep



KPMG’s Technology Office enables technology as a strategic weapon. We Implement technology that enables KPMG to rapidly and safely take profitable Solutions to market. We achieve great execution through a focus on patterns, methodology, quality and speed to market. Scaling this impact, applying the right methods at right time.

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

A maternity leave cover opportunity has arisen at KPMG within the Technology Office. Reporting to the Head of Engineering you will be responsible for:

- Hypercare governance and support including; identifying areas of improvement and implementing standardised processes, managing change approval process and acting as a key point of contact for service management

- Incident management including coordination, process management and end to end oversight to ensure efficient task management and process handoffs.

- Provide Level 2 support for applications developed by KPMG’s Innovation, Solutions and Ventures Team including liaison with Levels 1 and 3, working closely with customer service desk team and providing support with pipelines releases and builds.

- Stakeholder management with internal and external clients

- Support key projects as a Subject Matter Expert on topics that relate to technical governance and support

The KPMG Difference

At KPMG, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a cultural or linguistically diverse background.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

How do we do this?

Our people are focused on creating a dynamic environment that embraces differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We live these values through;

- [email protected] – a network for employees of all sexual orientations and gender identities.

- Jawun – a not-for-profit that works with Indigenous communities which our people have the opportunity to work with

- Bird-Walton Program – a program designed to empower high potential women.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

The original job offer can be found in Kit Job:

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