HZY-815 - Customer Contact - KYC

HZY-815 - Customer Contact - KYC

15 Sep

15 Sep



About the Role

The purpose of the role is to assist with the uplift of the Banks On-going Customer Due Diligence (OCDD) obligations to ensure compliance with regulatory requirements.

This customer focused role will involve conducting outbound and inbound calls to ensure individual and non-individual customer details are current in accordance with BOQ's OCDD standards. These roles will also be required to ensure that customers are directed appropriately for the fulfilment of additional banking needs identified during the course of the interactions

Key responsibilities include:

- Contact customers in accordance with OCDD processes to verify and update primary KYC details

- Accurately updated customer details using key systems while meeting individual and team KPIs

- Initiate needs based conversations with customers based on the information provided while updating their KYC details

- Agents will become champions of the customer KYC process and will endeavour to assist in all forms of the customer on boarding and KYC requirements

- Agents will be required to refer customers to the appropriate team for any additional banking needs identified during customer conversations

- Refer customers to the relevant business unit for the fulfilment of needs where appropriate

- Deliver on agreed targets, communicate progress and escalate any issues to leaders

- Fulfil relevant reporting obligations as required

- Maintain confidentiality of customer information in line with internal policies

About You

- Graduate qualifications in a relevant field (required)(e.g. Commerce, Business, Law, Mathematics, Economics)

- Previous experience in a customer service or call-centre

- Experience working within a financial institution and ensuring regulatory compliance (desirable)

About Us

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community. 

We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

Our Benefits

- Flexible working arrangements

- Discounted financial products

- Salary sacrificing options

- Paid parental leave

- Paid volunteer days

- Purchase annual leave

- BUPA Corporate Plan

- Mentoring and leadership programs

- Employee Assistance Program (EAP)

- Gym, shopping, technology and travel offers!

The original job offer can be found in Kit Job:

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