Digital Experience Analyst - HL-20

Digital Experience Analyst - HL-20

15 Sep
|
Openpay
|
Melbourne

15 Sep

Openpay

Melbourne

Openpay (ASX: OPY) is an omni-channel payment solution that provides customers with flexible, interest-free payment plans, in-store, online and through the Openpay App. Available in Australia, New Zealand, and the UK, we're helping people pay smarter across loads of industries including retail, healthcare, automotive, home improvement and more. We're more than just a “buy now, pay later” offering. We're pushing the BNPL sector, and our technology, further by offering a solution that evolves to keep people at the forefront of modern payment systems.



We are looking for a Digital Experience Analyst to join our Customer team to help us create and enhance our customer facing products. You will work closely with our product managers,

technologists, CX team and data analytics team on product rollouts as well as help to facilitate collaboration across the business.



The ideal candidate is a strategic problem solver, eager learner, and well-rounded cross-functional team player ready to tackle the many challenges in the Buy Now Pay Later space. In this role you will develop a clear understanding of complex business systems, processes and rules, become a trusted partner with Product & Technology teams, helping scale the business through customer success!



Key Responsibilities



- Document and own the requirements of new features in a format ready for a technology delivery team to implement. This may include user insights, user requirements, business rules, process flow diagrams and specifications of user interface interactions

- Partner with the business to understand challenges and process impacts in order achieve Openpay's business objectives

- Contribute to and, where appropriate, facilitate delivery team activities, such as ideation, discovery, requirements clarification activities and agile ceremonies as a core product-delivery team member

- Work closely with product managers and development teams to deliver sprints with a seamless customer journey in focus

- Collaborating with product management to facilitate discussions with the business to analyse and define processes at the enterprise level, highlighting pain points, key gaps, metrics and improvement areas

- Resolve requirements conflicts between business units or between business and technology with support from the product management team.



Skills, experience and behaviours required: 



- Previous experience of at least 5 years working with cross-functional software development teams in an agile environment working on web, mobile and API technologies

- Proven ability to author thorough, detailed, high-quality documentation of all aspects of the systems in question

- Strong written and verbal communication skills including technical writing skills

- Outstanding understanding of commercial, retail, ecommerce, financing domains and mobile/web development

- Proactive approach, continuous seeking for ways to achieve business and technology alignment, ability to think outside the box and solve problems creatively

- Experience using Azure devops



What is in it for you



- Innovative culture, join a dynamic fast-moving team with high energy 

- Be part of a wider team and create an impact in a fun environment that is going through an exciting time of growth

- Open communication – Own it with passion and have your say

- Be yourself, bring your own unique value

- Fully remote working from home until further notice

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7727691/digital-experience-analyst-hl-20-melbourne/?utm_source=html

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