[R215] Support Engineer

[R215] Support Engineer

15 Sep
|
Reesby IT
|
Adelaide

15 Sep

Reesby IT

Adelaide

About the Technical Support EngineerPosition



We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.



Technical Support Engineer Responsibilities



- Take ownership of customer issues reported and see problems through to resolution



- Study, diagnose, troubleshoot and recognize solutions to solve customer issues



- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams



- Provide timely and detailed feedback to customers





- Ensure proper recording and closure of all issues



- Prepare accurate and timely reports



- Document knowledge in the form of knowledge base tech notes and articles



Technical Support Engineer Requirements



- BS degree in Information Technology, Computer Science or equivalent



- Proven working experience in enterprise technical support, IT support or as a technical engineer



- Basic knowledge of Unix/Linux systems, utilities, and scripting



- Great problem-solving skills



- Great client-facing skills



- Outstanding written and verbal communication skills

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7727651/r215-support-engineer-adelaide/?utm_source=html

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