[R215] Support Engineer

[R215] Support Engineer

15 Sep
Reesby IT

15 Sep

Reesby IT


About the Technical Support EngineerPosition

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

- Take ownership of customer issues reported and see problems through to resolution

- Study, diagnose, troubleshoot and recognize solutions to solve customer issues

- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

- Provide timely and detailed feedback to customers

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

- BS degree in Information Technology, Computer Science or equivalent

- Proven working experience in enterprise technical support, IT support or as a technical engineer

- Basic knowledge of Unix/Linux systems, utilities, and scripting

- Great problem-solving skills

- Great client-facing skills

- Outstanding written and verbal communication skills

The original job offer can be found in Kit Job:

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