N-238 | Total Loss Admin Officer

N-238 | Total Loss Admin Officer

15 Sep
|
Auto & General
|
North Lakes

15 Sep

Auto & General

North Lakes

The Role: 

This is an opportunity to work as part of a team that has made a significant contribution to the Company’s success by providing support to the Assessing Team in their endeavours to provide clients with a superior claims experience that is efficient, fair and cost effective. 



Your primary objectives will be to:



- Deliver excellence in customer service and effectively & accurately administer all required functions of the Total Loss process, adhering to all relevant legislative requirements.

- Responsible for delivering optimal levels of customer service performance and best practice process application for all Total Loss Motor Claims, from time of assessment to disposal of salvage



- To work in support of Assessing department and external stakeholders (including government agencies and salvage companies) to ensure delivery of customer service excellence 





Key Accountabilities :



- Manage a multitask ‘blended’ customer service role including inbound calls, outbound calls, administration of documents and complex problem solving 

- Ability to work to strict deadlines and developing best practice protocols with minimal supervision

- Effective & proactive management of claims to finalization, inclusive of salvage

- Maintain a standard of work that complies with internal policy procedural and legislative requirements





Knowledge & Experience: 



- Exceptional customer service engagement and service delivery

- Ability to prioritise workload and be results driven

- Strong conflict resolution and management skills

- Ability to understand and interpret legislation and policy conditions as it relates to the individual

- Ability to work under pressure

- Good analytical and problem solving skills

- Attention to detail and consistent high standard of output

- Ability to adapt to seasonal work volumes and accepting of change





Who are Auto & General:

Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide. 



In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1400+ we are now looking for talented individuals who can help drive our ambitious growth plans.





Our Benefits:



- North Lakes location

- Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave;

- Join our vibrant social and community activities including annual celebration, family fun days and regular events across each of our sites;

- Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement;

- Employee discounts on Car, Home, Travel insurance, Roadside Assistance;

- Income protection insurance provided to support you in the event of non-work related illness or injury;

- Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7727367/n-238-total-loss-admin-officer-north-lakes/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: n-238 | total loss admin officer
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert