XDM-836 | Communication Services Engineer

XDM-836 | Communication Services Engineer

15 Sep

15 Sep



- Play your part in making a real difference to Australia’s future prosperity

- Immerse yourself in an inclusive, diverse and supportive culture

- Contribute to a dynamic, high performing team that operates nationally

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

KPMG’s Informational Technology Services team welcome candidates who are passionate,

flexible and ambitious for creating value in the buzzing communication technology industry. You will be part of the highly technical digital communications team, including Networks, Unified Communications and SOE senior engineers. This opportunity is a 12-month fixed term contract in our Melbourne or Sydney office with a possibility of extension and/or permanency .

Your opportunity

- Administration, configuration, and support of national IT Communications systems

- Escalation and liaison with internal teams and suppliers to resolve critical outages

- Systems support, administration and maintenance - ensure backups are performed, security patching & software compliance, as well as service performance. 

- Learn and being mentored by senior communication engineer to master current and modern technologies

- Take initiative to modernize and automate current workflows and processes-

- Effectively and efficiently manage all aspects of IT communications services (conferencing & contact centre technologies as well as network & connectivity systems) across the merged firm offices of KPMG.

- Comfortable with mutli-vendor integration in both operational and project delivery context,

- Forefront of managing the latest communications and collaboration technologies, troubleshooting and investigating faults, providing your inputs during the solution delivery journey.

- Mandatory on call shifts and some afterhours planned work

How are you extraordinary?

- Comprehensive knowledge and experience of IT Communications technologies and solutions.

- Relevant tertiary degree or suitable industry experience in computing science/telecommunications field

- You must demonstrate a minimum of 3/4 years’ experience in the followings 3 skills:

- Microsoft user management & provisioning (Active Directory, Office 365 cloud and hybrid user structure, PowerShell basics)

- Contact center technology: intelligent call routing, agent setup, call recording, reporting, troubleshooting. Enghouse experience will be highly considered.

- Troubleshooting and log inspection methodology (Laptops and server logs, performance monitoring, network packet capture)

- Network systems (CCNA level): routing & switching principles, QoS and DSCP marking

- Unified collaboration applications: Teams, Skype For Business, Meeting rooms technology

- Team player, autonomous, open minded, eager to learn, curious about technology

- Able to take responsibility and act with integrity

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!

The original job offer can be found in Kit Job:

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