The Debt Review and Appeals Division is responsible for the development and implementation of Services Australia’s debt and compensation operations, review and appeals process and management of the Agency’s assurance mechanism for the integrity of welfare payments through the Random Sample Survey programme.
The Debt Management Branch (the branch) is part of the Debt Review and Appeals Division, and is responsible for debt identification, debt recovery and compensation recovery for welfare payments, and debt recovery for Medicare payments. The branch aims to reduce the number and value of debts owed to Services Australia through efficient and effective delivery of all aspects of debt and compensation operations.
The role of Senior Policy Officers is to provide high-level policy and legislative advice. Senior Policy Officers provide support to the Agency’s network and identify areas for improvement. The role is critical in ensuring a consistent application of debt management policy and legislation across the Agency. The role supports the Assistant Director and Director in leading the business unit. The role is fast paced, has rigid timelines and experiences peaks during stages of high volume or new policy and legislation implementation. The role requires the development of high quality communication material.
Applicants may be working in a virtual team environment. Applicants must show an ability to work independently.
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