The Service Design and Innovation Branch is responsible for embedding and designing the customer experience and fostering innovation. The branch also focuses on building capability around customer experience, such as human-centred design practices and innovative ways of working.
The Strategic Design team create purpose built, collaborative workshops that bring the right people together at the right time to solve the right strategic problems. We design sessions, which put the customer at the centre of the experience, provide guidance to ensure we are tackling the right part of the problem, and unlock people’s creativity to generate innovative outcomes.
Business Support Officers assist the Agency by ensuring the high quality and consistent delivery of its programmes. Working under the direction of leadership, exercise a degree of independence and decision making. They provide input into analysing, designing, supporting implementation and evaluation of a range of strategic and design thinking activities that assist the agency’s staff and customers towards accessing and providing user-centric government services. Working under the support and direction of leadership, they may play a role in engaging and maintaining relationships with internal or external stakeholders.
The role requires a relentless focus on the customer and ability to manage multiple tasks at a time, including managing up; facilitation of workshops and meetings in physical and virtual settings; support strategic thinking and risk management within an agile environment
High use of digital tools and workshop spaces.
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