The Service Design and Innovation Branch is responsible for embedding and designing the customer experience and fostering innovation. The branch also focuses on building capability around customer experience, such as human-centred design practices and innovative ways of working.
The Strategic Design team create purpose built, collaborative workshops that bring the right people together at the right time to solve the right strategic problems. We design sessions, which put the customer at the centre of the experience, provide guidance to ensure we are tackling the right part of the problem, and unlock people’s creativity to generate innovative outcomes.
Solution Designers support the agency by ensuring the high quality and consistent delivery of its programmes. Working under the limited direction of leadership, exercise a degree of independence and decision making. They are responsible for analysing, designing, supporting implementation and facilitation of workshops. Including evaluation of a range of strategic and design thinking activities which support the delivery of user-centric government services. In performing a leadership role, they may manage staff and play a role in engaging and maintaining relationships with internal and external stakeholders.
The role requires a relentless focus on the customer and ability to manage multiple tasks at a time, including managing up; facilitation of workshops and meetings in physical and virtual settings; strategic thinking and risk management within an agile environment.
Office environment, high use of digital tools and workshop spaces.
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Job Description The Service Design and Innovation Branch is responsible for embedding and designing the customer experience and fostering innovation. The branch also focuses on building capability a [...]
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