U737 - Customer Care Agent

U737 - Customer Care Agent

29 Jul
|
INKPAY Pty Ltd
|
Gold Coast

29 Jul

INKPAY Pty Ltd

Gold Coast

WHO ARE WE?



Inkpay is the world’s first multi-functional technology platform for the global tattoo industry. We ooze art, diversity and a can-do attitude from our base at Helensvale on the Gold Coast. With a fast-growing international partner studio and retail customer base, our core product provides buy-now, pay-later services via web, iOS & Android apps. 



THE GIG



You’ll be part of an experienced team with a culture of individual responsibility where diversity is championed, goals are realistic and work days are all about facilitating the creation & celebration of unique art around the world. You’ll receive on-the-job training and will report to the Customer Services Manager. We are a digital business that is open 24/7,

and in the future you may be required to work shifts that correspond with international time zones - but the good news is that we facilitate working from home when possible. 



Your tasks will include:



- Making outbound calls to customers regarding account issues

- Responding to inbound emails, chat & calls

- Authoring customer focused content like FAQs

- Simple math and technology problem solving

- Using office collaboration and digital communication software

- Basic marketing & research tasks as required

- Escalating support requests to management or technology teams

- Ensuring the integrity and security of the business



ABOUT YOU



If you love tattoos, you will fit right in and experience with office administration, finance, collections or customer service would be well regarded. But the primary requirement is a can-do attitude with great written and verbal communication skills that will empower you to quickly recognise and solve problems for digital customers. You need to be comfortable calling customers to discuss their account, whilst keeping a calm and helpful telephone demeanour. 



This is a massive opportunity to be a part of something fun, so we need to hear what you believe you will bring to the INKPAY family. Please take the time to write a wicked cover letter so that you don’t get lost in the stampede!

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7142531/u737-customer-care-agent-gold-coast/?utm_source=html

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