Credit Officer [TP-037]

Credit Officer [TP-037]

29 Jul
|
DFP Recruitment
|
Melbourne

29 Jul

DFP Recruitment

Melbourne

Credit Officer



- Immediate Start!

- Work from Home Opportunity

- Do you have proven collection and debt recovery experience and Water Industry knowledge?



Our client a leading edge organisation playing an important role towards the next generation in utilities has an exceptional opportunity for an professional and personable Credit Officer to manage a large portfolio of overdue accounts, through outbound telephone calling, debt collection and account resolution. The aim of the role is to provide excellent customer service, whilst minimising debtor levels.



Your responsibilities will include but not be limited to:





- Negotiate commercially focused agreements with a positive outcome for client and business



- Pro-actively manage accounts and ensure level of debt is minimized ensuring all notes are clearly documented within internal system

- Provide exceptional customer service to internal and external customers building strong relationships

- Investigating missing or moved accounts

- General Credit Management functions

- Identifying and supporting customers with financial hardship and promoting agreed services to support.

- Manage inbound calls, emails and other administrative tasks related with Credit Management functions.





To be successful in this position you will have:





- Proven experience in high volume debt collections/ recovery

- Highly developed analytical and problem solving skills

- Previous experience or knowledge of the Water act & an understanding of legislation

- Strong negotiation skills, along with the ability to build trust and rapport quickly

- Proven experience in settling debt – taking payment and creating payment schedules

- Have the ability to demonstrate empathy when assessing customer for inclusion within the hardship program.

- High level of attention to detail and ability to keep detailed records

- Ensuring all customer interactions are 100% compliant with regulatory guidelines at all times.





As a strong communicator, you’ll feel comfortable contacting our customers and discussing their overdue accounts. Full training and ongoing support will be provided virtually and a temporary work from home model during covid-19.



For our client, it’s all about their people! We’re looking for Customer Service Experts, who are passionate about delivering an exceptional experience and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience!



Don’t delay! If you’re excited about this exciting opportunity APPLY NOW! Interviews to commence immediately



DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.



DFP Recruitment is an approved labour hire licence holder - licence number: LHS286768



dfp.com.au



Our client a leading edge organisation playing an important role towards the next generation in utilities has an exceptional opportunity for an professional and personable Credit Officer to manage a large portfolio of overdue accounts, through outbound telephone calling, debt collection and account resolution. The aim of the role is to provide excellent customer service, whilst minimising debtor levels.



Your responsibilities will include but not be limited to:





- Negotiate commercially focused agreements with a positive outcome for client and business

- Pro-actively manage accounts and ensure level of debt is minimized ensuring all notes are clearly documented within internal system

- Provide exceptional customer service to internal and external customers building strong relationships

- Investigating missing or moved accounts

- General Credit Management functions

- Identifying and supporting customers with financial hardship and promoting agreed services to support.

- Manage inbound calls, emails and other administrative tasks related with Credit Management functions.





To be successful in this position you will have:





- Proven experience in high volume debt collections/ recovery

- Highly developed analytical and problem solving skills

- Previous experience or knowledge of the Water act & an understanding of legislation

- Strong negotiation skills, along with the ability to build trust and rapport quickly

- Proven experience in settling debt – taking payment and creating payment schedules

- Have the ability to demonstrate empathy when assessing customer for inclusion within the hardship program.

- High level of attention to detail and ability to keep detailed records

- Ensuring all customer interactions are 100% compliant with regulatory guidelines at all times.





As a strong communicator, you’ll feel comfortable contacting our customers and discussing their overdue accounts. Full training and ongoing support will be provided virtually and a temporary work from home model during covid-19.



For our client, it’s all about their people! We’re looking for Customer Service Experts, who are passionate about delivering an exceptional experience and enjoy interacting with customers to identify their needs. Your goal is to create a simple and brilliant customer experience!



Don’t delay! If you’re excited about this exciting opportunity APPLY NOW! Interviews to commence immediately

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7142527/credit-officer-tp-037-melbourne/?utm_source=html

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