Onsite Support Engineer - Team Coordinator (F-17)

Onsite Support Engineer - Team Coordinator (F-17)

29 Jul
|
blueAPACHE
|
Melbourne

29 Jul

blueAPACHE

Melbourne

Onsite Support Engineer - Team Coordinator



We are seeking an experienced Support Engineer to oversee and manage the workload of a small onsite team, supporting one of our largest clients. Acting as a point of escalation, you will also build and foster strong relationships with key customer stakeholders.



Other core responsibilities include:



- Supervise and schedule activities for Field Service work

- Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process

- Attend operation meetings with customer and blueAPACHE stakeholders to discuss operational support activities

- Keeping key customer stakeholders informed of any major incidents



- Troubleshooting and problem resolution

- Adherence to blueAPACHE's services procedures



Requirements



The ideal candidate is an experienced Level 2/3 support engineer with excellent troubleshooting skills combined with experience leading a small team of technology professionals. Skills and experience include:



- Extensive knowledge and experience troubleshooting issues related to Windows Server, MS Exchange, Office 365, Active Directory

- LAN / WAN troubleshooting



- A proven ability to demonstrate initiative and attention to detail.

- A positive friendly attitude displaying both empathy and integrity.

- ITIL experience and/or certification

- At least one valid industry certification such as Microsoft, Citrix, Cisco or similar.



Any experience working within a Managed Services Provider will be highly regarded.



Benefits



This role provides the opportunity to act as a key member of an on-site support team. blueAPACHE is a highly successful Managed Services Provider offering ITaaS to mid-market clients. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year, 2019.



Please note: All offers of employment at blueAPACHE are subject to Police Clearance Checks. You will also require a Working with Children Check.



For more information please contact Jenni Nelson at 03 8696 9365 (Mondays to Thursdays)



Visit www.blueapache.com/work for our latest advertised roles.



We are seeking an experienced Support Engineer to oversee and manage the workload of a small onsite team, supporting one of our largest clients. Acting as a point of escalation, you will also build and foster strong relationships with key customer stakeholders.



Other core responsibilities include:



- Supervise and schedule activities for Field Service work

- Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process

- Attend operation meetings with customer and blueAPACHE stakeholders to discuss operational support activities

- Keeping key customer stakeholders informed of any major incidents

- Troubleshooting and problem resolution

- Adherence to blueAPACHE's services procedures



Requirements



The ideal candidate is an experienced Level 2/3 support engineer with excellent troubleshooting skills combined with experience leading a small team of technology professionals. Skills and experience include:



- Extensive knowledge and experience troubleshooting issues related to Windows Server, MS Exchange, Office 365, Active Directory

- LAN / WAN troubleshooting



- A proven ability to demonstrate initiative and attention to detail.

- A positive friendly attitude displaying both empathy and integrity.

- ITIL experience and/or certification

- At least one valid industry certification such as Microsoft, Citrix, Cisco or similar.



Any experience working within a Managed Services Provider will be highly regarded.



Benefits



This role provides the opportunity to act as a key member of an on-site support team. blueAPACHE is a highly successful Managed Services Provider offering ITaaS to mid-market clients. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives. Our technical excellence has recently been recognised by being named ARN Mid-Market Partner of the year, 2019.



Please note: All offers of employment at blueAPACHE are subject to Police Clearance Checks. You will also require a Working with Children Check.



For more information please contact Jenni Nelson at 03 8696 9365 (Mondays to Thursdays)

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7142524/onsite-support-engineer-team-coordinator-f-17-melbourne/?utm_source=html

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