Consumer Protection Investigator. - [OWD-390]

Consumer Protection Investigator. - [OWD-390]

22 Jul
I work for NSW

22 Jul

I work for NSW



- Full Time Position - Ongoing

- Parramatta

- Clerk Grade 5/6 ($85,488 - $94,327) + superannuation

An opportunity exists within NSW Fair Trading’s Investigations and Enforcement Division, Consumer Protection Investigation Unit for a professional investigator.

Key responsibilities within this position will include, involvement in large scale inspection programs, conducting assessments and investigations, in an efficient and effective manner and in accordance with the legislative requirements along with departmental policies and procedures.

To be successful in this role you will need to demonstrate recent relevant experience in the conduct of inspections and resulting investigations. Also essential is previous experience in the preparation of investigation reports and briefs of evidence. You will possess sound knowledge and understanding of relevant Acts and Regulations and how this relates to the work of NSW Fair Trading.

You must have exceptional communication skills and be able to communicate at all levels both internally and externally. Crucial to this role will be your superior writing skills which are needed in the preparation of submissions, reports, presentations and Ministerial correspondence.

You will need to be able to demonstrate your ability to work both autonomously and as part of a team within a high- volume work environment.


- Certificate IV in Government (Investigations) or preparedness to undertake an identical or similar employer-sponsored program.

- Demonstrated knowledge of formal conduct of investigations, evidence gathering and review process.

- Current NSW driver’s licence and ability and willingness to travel throughout the state when required.

Learn more Please review the Role Description For enquiries regarding this position, please contact Stephen Parkhurst, Acting Compliance Co-ordinator - 02 9372 8873.

Closing date Wednesday 29th July 2020 [9:59AM] Your application should include a covering letter [maximum two pages] and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this position. To assist in the assessment of your application for this role please provide answers to the following two targeted questions (maximum two pages per answer):

Q1: Describe your experience in conducting a complex investigation. What processes did you follow? What was the outcome?

Q2: Outline your knowledge and experience in applying relevant legislation to your work. How did it relate to your work? What process did you follow? What was the outcome?

Note: Due to the current Covid-19 situation, interviews of short-listed candidates will be conducted remotely. Suitable arrangements will be made with each candidate and will be facilitated using applicable video and audio communication applications or devices.

Job Status Ongoing full time under the Government Sector Employment Act 2013

Click Here to access the Role Description .

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

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