Light Project, a leading distributor of architectural and decorative lighting products in Australia, is on the look-out for a Customer Service Officer to support the efficient running of the customer service department including the procurement function of the business. The Customer Service Officer satisfies the needs and requirements of customers allowing Light Project to deliver an exemplary customer experience. Specifically, the role provides quotation and follow up support including appropriate technical assistance for projects nationally to ensure all projects are delivered on time.
The role is on a basis based in our Melbourne head office in Collingwood and reports to the Customer Service Supervisor.
The expected hours of work are Monday to Friday 830am to 530pm. Key stakeholders include the Customer Service Supervisor, Wholesalers/Trade Customers, Sales team, Project Managers, Procurement Officer, Freight Forwarder and Suppliers both international and domestic. The role does not have any direct reports but as some staff in the organisation once performed this role there is plenty of support available for the right candidate to learn the role.
Light Project specialise in lighting solutions for the architecture and development industry. We deliver intelligent high-quality lighting solutions and products that enhance the built environment for some of Australia's most outstanding projects. Since 2008, we have operated at the forefront of lighting technology and control, delivering award-winning lighting innovation to clients across fields of architecture and design, engineering, development and construction.
Our international brand partners represent the latest innovation in European and North American lighting technology and design. We have offices located throughout Australia and deliver lighting solutions for the commercial, hospitality, retail, residential, education and infrastructure sectors. We pride ourselves for being a progressive lighting company that has a friendly and inclusive work culture.
Skills Required Must live by our values Collaboration, Reliability and Knowledge; Ability to process a high volume of emails and quotations on a daily basis; Attention to detail and problem-solving skills essential; Process improvement mindset to drive efficiency, reporting automation and accuracy; Customer centric mindset and a professional/friendly manner; Well-developed communication skills both written and verbal; Willingness to develop technical lighting and product knowledge; Wholesale lighting specification or customer service experience is highly favourable; Netsuite knowledge is ideal but not necessary as training will be provided; Basic understanding of Microsoft Excel.
Customer Service Creating accurate quotations based on information provided by the sales team and/or customers and sourcing all necessary information required using the resources within the Light Project team and its partners; Ensuring that the Customer Service team manage phone and Please apply through this site. enquiries. The Customer Service team is the first ?responder? for answering all phone calls in the office; Providing wholesalers or end customers with product data sheets and associated documentation within 24-48 hours from receipt of enquiry; General day-to-day assistance to the Customer Service Supervisor and support to the Light Project sales and project management team; Effective use of the Netsuite CRM system to ensure all Project files, Customer files, Quotes, Inventory items, etc are maintained with the appropriate documentation on file; To ensure that a continuous improvement mindset is adopted in respect of developing product knowledge and enforcing company processes, policies and sales strategy; Assist with other ad-hoc activities as requested by the Customer Service Supervisor.
Procurement Pro-actively learn the Procurement Officer role so as to allow for effective cover during busy periods, leave and absenteeism periods; Maintain excellent relationships with all suppliers and freight forwarders; Ensure that order confirmations are sent to customers and that any changes to the Estimated Time of Despatch ETD are updated in Netsuite and the relevant sales rep/PM are notified in a timely basis; Other ad-hoc reporting as requested by the Customer Service Supervisor.
Administration Providing the Customer Service Supervisor with support in maintaining up-to-date supplier price lists in Netsuite and preparing supplier pipeline reports as required; Ensuring all inventory items are created correctly in Netsuite including correct product codes, meaningful descriptions, applying the correct price multiplier, correct tax code, etc; Monitoring the Light Project general website enquiries via the Info Please apply through this site. account; Other ad-hoc tasks as requested by the Customer Service Supervisor.
DUE TO HIGH INTEREST IN THE ROLE Closing SUNDAY 5TH .
Kindly note that only shortlisted candidates will be contacted - Thank you!The application form will include these questionsWhich of the following statements best describes your right to work in Australia-Do you have customer service experience-What's your expected annual base salary-How much notice are you required to give your current employer-How many years' experience do you have as a customer services representative->
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