Student Support and Admin Officer - PYV322

Student Support and Admin Officer - PYV322

12 Jul
|
Chisholm Institute
|
Melbourne

12 Jul

Chisholm Institute

Melbourne

Student Support and Admin Officer





ABOUT US



Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.



Each year, we welcome some 35,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.



A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.





Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.



Our drive for commercial success is underpinned by our core values of Opportunity, Integrity, Collaboration, and Achievement.



In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.



We offer more than 400 courses, from VCE/VCAL/VETiS, through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.



ABOUT THE ROLE



This position is accountable for enriching the student experience, supporting students as a first point of contact and delivering operational support across the Student Support and Engagement Portfolio.



The role focuses on providing initial support to students engaging with services including Counselling, Equitable Learning and Disability, Indigenous Engagement, Student Life, Libraries and Complaints and responds to enquiries across a range of channels including face to face, phone and online. The role handles confidential information sensitively, to facilitate effective support of students.



The role also undertakes a range of administrative activities providing high-level support across the Student Support and Engagement portfolio, including the handling of accounts receivable/payable and specialised administrative support for service teams and Leadership.



Your key accountabilities will be to:





- Establish and maintain key relationships with business areas and external vendors to ensure resources reflect the needs of course delivery

- Confidently engage with students via various channels to connect with Student Support services, linking student with the appropriate support person or service

- Focus on providing a high level of administrative advice, professional support and service as well as responsibilities for any allocated activities and projects

- Conduct accounts receivable/payable tasks;

- Undertake improvement initiative work as required;

- Prepare reports, statistical data and spreadsheets for planning and reporting purposes

- Undertake other duties as required and as appropriate to the level and nature of the position





ABOUT YOU



You will bring the following skills and experience with you:





- Essential relevant qualification at a minimum of post-secondary level or relevant work experience

- Desirable Experience in engaging with post-secondary students.

- Demonstrable current experience and capacity in providing administrative support in a busy working environment;

- Capacity to skillfully use a range of technologies including advanced digital literacy skills and competency in operating / enterprise systems, to convey and undertake position responsibilities;

- Experience in providing service excellence to all internal colleagues and external clients;

- Work collaboratively and adopt a teamwork approach;

- Highly developed customer service and interpersonal skills including demonstrated ability to work cooperatively as a member of a team





In addition to this you will enjoy working collaboratively within a diverse team, be highly motivated with excellent written and verbal communication skills.



Aboriginal and Torres Strait Islander people are encouraged to apply.



OUR COMMITMENT TO DIVERSITY



At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.



HOW TO APPLY



Applications



Applications for this position close 5:00pm on Monday 27 July 2020.



Applications should include:



• a covering letter

• curriculum vitae

• contact details of three (3) referees



Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:



• Valid Employee Working With Children Check

• National Police Check

• International Police Check (if applicable)

• Verification of unrestricted work rights in Australia, e.g. citizenship, passport or birth certificate

• Certified copies of qualifications and transcripts



If you have any questions regarding the position or require further information please contact Sarah Batrouney on +61 3 9212 5231.



Chisholm Institute reserves the right to withdraw an advertised position at any stage.





ABOUT US



Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.



Each year, we welcome some 35,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.



A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.



Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.



Our drive for commercial success is underpinned by our core values of Opportunity, Integrity, Collaboration, and Achievement.



In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.



We offer more than 400 courses, from VCE/VCAL/VETiS, through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.



ABOUT THE ROLE



This position is accountable for enriching the student experience, supporting students as a first point of contact and delivering operational support across the Student Support and Engagement Portfolio.



The role focuses on providing initial support to students engaging with services including Counselling, Equitable Learning and Disability, Indigenous Engagement, Student Life, Libraries and Complaints and responds to enquiries across a range of channels including face to face, phone and online. The role handles confidential information sensitively, to facilitate effective support of students.



The role also undertakes a range of administrative activities providing high-level support across the Student Support and Engagement portfolio, including the handling of accounts receivable/payable and specialised administrative support for service teams and Leadership.



Your key accountabilities will be to:





- Establish and maintain key relationships with business areas and external vendors to ensure resources reflect the needs of course delivery

- Confidently engage with students via various channels to connect with Student Support services, linking student with the appropriate support person or service

- Focus on providing a high level of administrative advice, professional support and service as well as responsibilities for any allocated activities and projects

- Conduct accounts receivable/payable tasks;

- Undertake improvement initiative work as required;

- Prepare reports, statistical data and spreadsheets for planning and reporting purposes

- Undertake other duties as required and as appropriate to the level and nature of the position





ABOUT YOU



You will bring the following skills and experience with you:





- Essential relevant qualification at a minimum of post-secondary level or relevant work experience

- Desirable Experience in engaging with post-secondary students.

- Demonstrable current experience and capacity in providing administrative support in a busy working environment;

- Capacity to skillfully use a range of technologies including advanced digital literacy skills and competency in operating / enterprise systems, to convey and undertake position responsibilities;

- Experience in providing service excellence to all internal colleagues and external clients;

- Work collaboratively and adopt a teamwork approach;

- Highly developed customer service and interpersonal skills including demonstrated ability to work cooperatively as a member of a team





In addition to this you will enjoy working collaboratively within a diverse team, be highly motivated with excellent written and verbal communication skills.



Aboriginal and Torres Strait Islander people are encouraged to apply.



OUR COMMITMENT TO DIVERSITY



At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.



HOW TO APPLY



Applications



Applications for this position close 5:00pm on Monday 27 July 2020.



Applications should include:



• a covering letter

• curriculum vitae

• contact details of three (3) referees



Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:



• Valid Employee Working With Children Check

• National Police Check

• International Police Check (if applicable)

• Verification of unrestricted work rights in Australia, e.g. citizenship, passport or birth certificate

• Certified copies of qualifications and transcripts



If you have any questions regarding the position or require further information please contact Sarah Batrouney on +61 3 9212 5231.



Chisholm Institute reserves the right to withdraw an advertised position at any stage.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/7067625/student-support-and-admin-officer-pyv322-melbourne/?utm_source=html

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