(UP510) | Customer Service Representative

(UP510) | Customer Service Representative

26 Jun
|
Maui Jim Australia
|
New South Wales

26 Jun

Maui Jim Australia

New South Wales

About the business Maui Jim got its start in 1980 as a small company selling sunglasses on Ka'anapali beach in Lahaina, Maui. Seeing a need in the market for technology that could combat intense glare and harmful UV while bringing the brilliant colours of the island to life we engineered the revolutionary PolarizedPlus2® lens. What began as our Classic Collection of seven styles, has evolved into over 125 styles of sunglasses, all of which are polarized and protect from 100% of UVA and UVB rays. We take our cues from the sun. It's as much a part of our lives as the air that we breathe. We work in it. We play under it. We relax in it.

We are always finding new ways more of the vibrant colours of the world while protecting your eyes from the effects of harsh glare and harmful rays. We always our true colours - true colours that come shining through in our superior customer service. We promise that you will always be greeted with a friendly voice and a dedicated representative. We want you to be happy. That's why we stand behind every pair of sunglasses we make. About the role Customer Service Representative ? Northern Beaches, Sydney The major function of this position is to answer incoming phone calls and enquiries from our customers in a timely, courteous, and efficient manner. Principle responsibilities include Serve as the first point of to respond professionally and courteously to all inquiries and requests.Professionally communicate with internal and external customers regarding repair process, repair status, order entry, order status, billing information and shipping/tracking of orders.Enter orders and tracking history of customer interactions through SAP and other CRM systems, ensuring timeliness and accuracy of information.Utilize Company training materials to gather information and execute Company policies and procedures.Efficiently handle other tasks as required by manager in customer services team. Benefits and perks Health benefit, Aloha team working in fun environment with a much loved brand. Skills and experience At least 2-3 years customer service experience. Ability to key data into a computer, learn new systems. Ability to communicate in a variety of business settings. Well spoken English and friendly phone manner. The application form will include these questionsWhich of the following statements best describes your right to work in Australia-Do you have customer service experience-Have you worked in a call centre before-Do you have experience working towards targets and KPIs-

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/6992744/up510-customer-service-representative-new-south-wales/?utm_source=html

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