PGV238 - Customer Services Assistant

PGV238 - Customer Services Assistant

26 Jun
|
Important business
|
Victoria

26 Jun

Important business

Victoria

Customer Services Assistant





Amazing opportunity to work in the Richmond area





Collaborative team environment and room for career progression





Part Time and Casual opportunities available





About the Company





Work for one of Australia's leading retailers in a Richmond ! This organisation promotes a healthy and happy working environment whilst offering a number of career progression opportunities.





About the Role





As Customer Service Assistant you will be responsible for providing a high level of customer service both over the phone and via written communication.







This opportunity is part time with flexibility to work three to four days weekly with the operating hours between Monday to Friday 9am to 6pm, Saturday and Sunday 10am to 4pm.





This role will be starting from .





Duties and Responsibilities





Responding to all customer feedback received via phone, Please apply through this site., social media, live chat and written correspondence.





Active listening to our customers and acting on every detail with energy and passion.





Assisting customers with placing orders in store and Online.





Assisting customers to resolve enquiries in a timely and efficient manner.





Assisting with escalations, customer enquiries/ complaints whenever necessary.





Provide support to store in resolving customer enquiries.





Skills and Experience





Customer Service experience required, either face to face or centre.





Strong written and verbal communication.





Ability to multi-task and work under pressure.





Actively listening skills.





A collaborative approach- building trust, communicating and support each other.





Intermediate Microsoft Office and PC skills.





If your experience is aligned with this role and you?re in working for a forward thinking retail brand, please APPLY NOW.





About the CompanyWork for one of Australia's leading retailers in a Richmond ! This organisation promotes a healthy and happy working environment whilst offering a number of career progression opportunities.





About the RoleAs Customer Service Assistant you will be responsible for providing a high level of customer service both over the phone and via written communication. This opportunity is part time with flexibility to work three to four days weekly with the operating hours between Monday to Friday 9am to 6pm, Saturday and Sunday 10am to 4pm.This role will be starting from . Duties and ResponsibilitiesResponding to all customer feedback received via phone, Please apply through this site., social media, live chat and written correspondence.Active listening to our customers and acting on every detail with energy and passion.Assisting customers with placing orders in store and Online.Assisting customers to resolve enquiries in a timely and efficient manner.Assisting with escalations, customer enquiries/ complaints whenever necessary.Provide support to store in resolving customer enquiries.Skills and ExperienceCustomer Service experience required, either face to face or centre.Strong written and verbal communication.Ability to multi-task and work under pressure.Actively listening skills.A collaborative approach- building trust, communicating and support each other.Intermediate Microsoft Office and PC skills.





If your experience is aligned with this role and you?re in working for a forward thinking retail brand, please APPLY NOW.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/6992721/pgv238-customer-services-assistant-victoria/?utm_source=html

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