Greenwich English College
New South Wales
As part of the Student Services team you will ensure that you provide support, assistance and care to our student?s post-arrival. You will work to implement policies and processes that ensure that the experience of our students exceeds their expectations. You will represent both Greenwich English College and Greenwich Management College as leading institutions in their respective industries, with over 3000 students enrolled currently.
Responsibilities · Organise and conduct Student Counselling regarding enrolment queries and study plans · Address Direct Student Enquiries and facilitate direct student enrolments · Respond to prospective and current student enquiries to assist the enrolment decision making or course change process · Implement retention and re-enrolment activities for current students · Organise, coordinate and promote events including open days, information sessions, social events and upcoming programs e.g. student party · Identify areas and opportunities to deliver a high quality student experience · Provide information and support to current and prospective students regarding academic programs and enrolment information and processes using SM systems · Social media content contribution · Promote and inform students about student discount program ensuring partner satisfaction through increased use of the program · Work alternative shifts on occasions to meet the operational needs of the business opening hours 745am-700pm · Ensure walk in student enquiries are translated into enrolments Skills and Experience Requirements Minimum 2 years? experience in a similar environment and ideally student services experience Demonstrated ability to collaborate and work well within a team Demonstrated ability to promote and foster an environment of support to both the students and the team.The application form will include these questionsWhich of the following statements best describes your right to work in Australia-Do you have customer service experience-Do you have a current Working With Children WWC Check-How much notice are you required to give your current employer-What's your expected annual base salary-
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