Who we are Mobility are developing an innovative mobile app to revolutionise the way home care is delivered in Australia. We have a strong focus on helping those that need it the most - people with disability, elderly, and anyone that could benefit from receiving care to their home. We are looking for someone with a passion to deliver customer service, to be the first point of with our users Clients, Workers, Agencies, Providers, etc. You will be working in a fast-paced and innovative environment, providing exceptional customer service via both phone and Please apply through this site.. Responsibilities include Delivering a great customer experience Taking calls,
providing customer support and troubleshooting issues Using our Help Desk software and following through emails to ticket closure Providing app troubleshooting Escalating issues as required Complaint resolution Skills required Excellent communication skills ? both verbal and written - with strong attention to detail Ability to think outside the box with excellent problem-solving skills Ability to identify customer needs through questioning techniques and product knowledge Ability to respond appropriately to different customers Previous experience working in a customer service environment Tech Savvy Strong organisational skills Ability to work effectively without close supervision Ability to work well under pressure Why work for us- We are a small, but growing company. You will have the opportunity to work collaboratively with all members of the team to help build our product and develop the company. We have flexible , a casual yet respectful work environment and thoroughly enjoy the work we are doing. We appreciate the efforts of our staff and offer perks to this. Remuneration is based on experience The application form will include these questionsWhich of the following statements best describes your right to work in Australia-Do you have customer service experience-Have you worked in a call centre before-How would you rate your English language skills-
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