Motor Claims Consultant
Motor Claims Consultant
Commencing Monday , this opportunity will see you help support our customers through effective and efficient processing and end to end management of motor claims. Reporting to the Motor Claims Team Leader, you will be responsible for delivering an excellent customer experience when lodging a motor vehicle claim. You will be the main point of for customers and will see you liaise with internal and external stakeholders to manage the end to end motor claims process.
You will work on a rotating roster anywhere between 6.00am - 6.00pm Monday to Friday and 600am - 3.00pm one rotating Saturday or Sunday every 2 weeks.
Key accountabilities include
Use effective communication skills to obtain complete and accurate information regarding circumstances and damages surrounding the claim
Use effective analysis skills and decision making to assess relevant information and make accurate decisions for claim acceptance
Assisting customers through the claims process, setting realistic expectations and providing effective solutions
Provide correct and timely information to resolve customer queries via phone or Please apply through this site.
Act as first point of for client complaints and resolve these through listening and negotiation
Knowledge and Experience
We are looking for someone with experience in a fast-paced customer service environment and who has the confidence to take responsibility for liability determination and claims acceptance. You will have an inclusive state of mind and the ability to work alongside a diversity of colleagues someone who values all unique perspectives.
Key requirements include
experience within a claims or customer service role
Solid working knowledge of insurance legislation and procedures preferred, not essential
Demonstrated experience in dealing with customers in challenging situations
Excellent interpersonal skills
Strong written and verbal communication
Ability to manage time effectively, prioritise tasks and work under pressure
Experience with conflict resolution
Who are Auto & General
Auto & General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide.
In Australia, Auto & General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1400- we are now looking for talented individuals who can help drive our ambitious growth plans.
Enjoy additional leave days - ?ME' leave and ?Volunteer Day' leave;
Join our vibrant social and community activities including annual celebration, family fun days and regular events across each of our sites;
Study support up to 50% of tuition fees for relevant courses and professional membership reimbursement;
Employee discounts on Car, Home, Travel insurance;
protection insurance provided to support you in the event of non-work related illness or injury;
Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, on the button and submit your application.
Auto & General welcome and value diversity in the workplace
A note from Auto & General to recruitment agencies We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
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