TJT-542 - Customer Service Officer

TJT-542 - Customer Service Officer

08 Jun
|
Bank of Queensland
|
Queensland

08 Jun

Bank of Queensland

Queensland

Customer Service Officer





Customer Service Officer





Tracking Code





7861-496





We are an ASX 100 Finance Leader





Develop your career while making a positive community impact





Join an inclusive and collaborative team - Good culture is important to us!





Mitchelton Branch





About the Role





As the Customer Service Officer, you will be the -face- of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ-s products and services. Further, you will relish the opportunity to achieve branch targets,

and work as part of a high performing and collaborative team.





Day to day your key responsibilities will consist of





Teller duties including general enquiries, account opening/closing, deposits, withdrawals





Floor walking and initiating quality conversations with customers





Booking interviews





Inbound and outbound calling to maintain and build customer relationships





Daily maintenance of the ATM





Cash management - ATM Services, Travelex





Stationery orders





Strong focus on compliance





About You





As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating





Previous customer service experience, preferably from the banking industry





Contributor to a collaborative team environment





Willingness to go above and beyond for your customers and colleagues





Driven to take a personalised approach with every customer interaction





"Can do" approach to all aspects of your role





Ability to learn and confidently use a number of technical financial systems





About Us





BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.





We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!





Our Benefits





Flexible working arrangements





Discounted financial products





Salary sacrificing options





Paid parental leave





Paid volunteer days





Purchase annual leave





BUPA Corporate Plan





Mentoring and leadership programs





Employee Assistance Program EAP





Gym, shopping, technology and travel offers!





This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.





sho w to Apply





To apply for this role please follow the links or apply via our Careers Page.





The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.





If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.





Bank of Queensland Limited ABN 32 009 656 740 BOQ.





Customer Service Officer Tracking Code 7861-496 We are an ASX 100 Finance Leader Develop your career while making a positive community impact Join an inclusive and collaborative team - Good culture is important to us! Mitchelton Branch About the Role As the Customer Service Officer, you will be the -face- of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ-s products and services. Further, you will relish the opportunity to achieve branch targets, and work as part of a high performing and collaborative team. Day to day your key responsibilities will consist of Teller duties including general enquiries, account opening/closing, deposits, withdrawals Floor walking and initiating quality conversations with customers Booking interviews Inbound and outbound calling to maintain and build customer relationships Daily maintenance of the ATM Cash management - ATM Services, Travelex Stationery orders Strong focus on compliance About You As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating Previous customer service experience, preferably from the banking industry Contributor to a collaborative team environment Willingness to go above and beyond for your customers and colleagues Driven to take a personalised approach with every customer interaction "Can do" approach to all aspects of your role Ability to learn and confidently use a number of technical financial systems About Us BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community. We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced! Our Benefits Flexible working arrangements Discounted financial products Salary sacrificing options Paid parental leave Paid volunteer days Purchase annual leave BUPA Corporate Plan Mentoring and leadership programs Employee Assistance Program EAP Gym, shopping, technology and travel offers!This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals. sho w to Apply To apply for this role please follow the links or apply via our Careers Page. The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/6868055/tjt-542-customer-service-officer-queensland/?utm_source=html

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