INTERTOUCH AUSTRALIA PTY LIMITED
New South Wales
Key responsibilities and accountabilities Act as an escalation point for HoteI support helpdesks and Network Operations Team. Responds to tickets assigned to them via service desk and ensures effective resolution of faults within agreed SLAs. Maintain regular communication with customers and internal staff for all faults assigned to them. Occasionally provide telephone and Please apply through this site. support to our clients and internal staff, as needed across the entire range of our services and solutions. Working with carriers to achieve fault resolution Occasionally provide technical support and solution design for our conference teams. Perform site network, hardware installation, surveys and documentation.
Perform technical projects such as upgrades, new software releases, hardware swap outs as dictated by internal product development roadmap. Perform regular maintenance of the backbone network, identifying and resolving issues where possible. Document and log all activity and information using the defined tools and procedures. Developing and writing detailed process and systems documentation Maintain regular and consistent attendance and punctuality Pursue personal development of skills and knowledge necessary for the effective performance of the role. Always conduct themselves in a manner befitting the company?s imagepetency / Performance Drivers Experience configuring and working with network devices Cisco routers and multi-vendor switches Networking Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, WAN Routing BGP, OSPF, EIGRP, MPLS Switching VLAN config, VTP, Spanning Tree Security IPSec, VPN, Wireless encryption MPEG compression and multicasting Experience and competency at using and administering Linux/Unix/OS X operating systems Configuring and troubleshooting wireless networks Excellent interpersonal communication and customer service skills Experience of data telecommunications products Self-disciplined and motivated Basic SQL experience, writing scripts and queries. Experience of IPTV systems specifically DVB and Satellite technology Security best /Firewall configuration and management/VPNs. Experience with BASH scriptingTechnical Expertise Educated to minimum Degree level or equivalent Minimum four years of experience in technical support or service related to IT / Telecoms CCNA/CCIP Qualification held Excellent EnglishOthers Abilities Ability to prioritize tasks and goals, multi-task, and organize duties with strong follow-through. Work within established procedural guidelines but feel able to suggest and implement improvements to process as necessary. Take initiative in decision-making, analyze problems and solve them creatively. Work remotely from other team members. Integrate individual work efforts to meet team objectives Ability to work with demanding customers under pressure in a positive manner; ability and desire to take ownership for customer relationships.The application form will include these questionsWhich of the following statements best describes your right to work in Australia-
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.
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