(ERP373) - Service Desk Analyst

(ERP373) - Service Desk Analyst

22 May
|
Important business
|
Victoria

22 May

Important business

Victoria

Service Desk Analyst





6 Months Contract with a possibility to go





Eastern Suburbs





Great work environment





Our Client





Our Client is an established Global business and is now looking for a Service Desk Analyst for a 6 months Contract- With a strong possibility to go .





The Role





Reporting to the IT Service Desk Manager, You will be ensuring that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the organisation's network of stores, warehouses and offices





Responsibilities include





Ensure IT Services are supported and maintained.







Provide day-to-day 1st level Service Desk support Incident and Request Management for support calls received via phone, Please apply through this site., voicemail and walk-ups





Record and update tickets utilising Incident Management





Monitor telephone queues and answer calls within SLA guidelines





Provide first call resolutions to incoming calls where possible using knowledge base articles





Phone based support primarily, some face to face interactions be required at times.





Mandatory Technical Skills





Microsoft Operating System support Windows 7, 8, 10





Microsoft Office Application support





User administration using Active Directory, etc.





Experience in the following areas would be highly desirable





Delivery of support within an ITIL framework





Experience using ServiceNow Ticketing System





Applications deployed via Citrix





Lotus Notes and Office 365





Mainframe ZOS and PSeries AIX operating systems





Retail Systems including Point of Sale equipment





Warehouse Management Systems and Financial Systems





Supply chain industries retail, wholesale, distribution, transport





Please note would range from 6am - 7pm with rotating or set shifts





If you are in this position, Please apply through this site. Natasha on 8680 4237 or Apply and your details will be sent through to us for review.





Important Company values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, please inform your Important Company consultant.





Our ClientOur Client is an established Global business and is now looking for a Service Desk Analyst for a 6 months Contract- With a strong possibility to go . The Role Reporting to the IT Service Desk Manager, You will be ensuring that services and application support requests and incidents are managed to resolution and to assist, the broader support team ensuring the availability of services delivered to the organisation's network of stores, warehouses and offices





Responsibilities includeEnsure IT Services are supported and maintained.Provide day-to-day 1st level Service Desk support Incident and Request Management for support calls received via phone, Please apply through this site., voicemail and walk-upsRecord and update tickets utilising Incident ManagementMonitor telephone queues and answer calls within SLA guidelinesProvide first call resolutions to incoming calls where possible using knowledge base articlesPhone based support primarily, some face to face interactions be required at times. Mandatory Technical SkillsMicrosoft Operating System support Windows 7, 8, 10Microsoft Office Application supportUser administration using Active Directory, etc. Experience in the following areas would be highly desirableDelivery of support within an ITIL frameworkExperience using ServiceNow Ticketing SystemApplications deployed via CitrixLotus Notes and Office 365Mainframe ZOS and PSeries AIX operating systemsRetail Systems including Point of Sale equipmentWarehouse Management Systems and Financial SystemsSupply chain industries retail, wholesale, distribution, transport Please note would range from 6am - 7pm with rotating or set shifts If you are in this position, Please apply through this site. Natasha on 8680 4237 or Apply and your details will be sent through to us for review.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/6771245/erp373-service-desk-analyst-victoria/?utm_source=html

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