Operations Excellence Manager
TNT and FedEx officially joined forces on 25 . A combined FedEx and TNT will enable us to more effectively grow and compete, to better meet the evolving needs of our customers and the global marketplace. For our future team members, as part of one of the strongest transportation and logistics companies in the world, this means more opportunities to grow, learn and succeed. As we continue to grow, learn and succeed. As we continue to combine the strengths of the companies, we have exciting and challenging opportunities for new, talented team members in our TNT's Operations Team.
This role will service the entire Queensland region and will be based at TNT's Redbank depot.
The Operations Excellence Manager, is a key member of the QLD Executive Leadership team with responsibility for all aspects of Quality including Service analytics, Process Improvement, Compliance and Internal audit for the entire QLD region.
The role works closely with the Senior Management team in improving efficiency and effectiveness of the overall operation, whilst ensuring strict compliance to the policies and procedures governing the business.
This is an exciting opportunity for someone with strong analytical and people skills, that is driven to achieve results. Leading a small group of analysts this position is instrumental in driving service excellence across the region.
Process Improvement Initiatives
Design and Implement the Service improvement strategy across Queensland
Develop and Mentor a team of analysts in compiling, reviewing, analysing and reporting on all aspects of service, process improvement and compliance KPI's for the business
Identify, Develop, Evaluate and recommend action plans, service improvement opportunities, job aids, and/or new processes to continued improvement
Set Queensland's standards for service performance and monitoring actual performance against developed standards
Planning and controlling operations activities and resources to enhance operations performance
Identify and propose continuous improvement opportunities processes and procedures within the business based on research and trends
Audits and Compliance
Lead quality assurance activities/exercises/projects
Review service policies and procedures
Conduct internal audits
Manage compliance for all areas of the New Zealand business
Maintain ISO-related documentation
Recommend corrective action plans for non-compliance
experience in Service, Quality Process Improvement or Compliance field, including People Management experience
Experience in Lean / Six-sigma methods preferred
Five years' experience within the transport industry preferred
Be proficient in Microsoft Office
Excellent communication skills
Excellent analytical skills
Good time management skills
Good problem solving skills
Good attention to details
Ability to work under pressure
Ability to interpret policies and procedures
This is an exciting time to join the TNT team! If you have the above experience and are looking for a challenging role with an industry leader who will provide competitive pay and benefit package as well as great career opportunities, then today.
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