Operations Excellence Manager | (ZIY-061)

Operations Excellence Manager | (ZIY-061)

25 Mar
Job Coach

25 Mar

Job Coach


Operations Excellence Manager

Regional QLD

Brisbane QLD

The Company

TNT and FedEx officially joined forces on 25 . A combined FedEx and TNT will enable us to more effectively grow and compete, to better meet the evolving needs of our customers and the global marketplace. For our future team members, as part of one of the strongest transportation and logistics companies in the world, this means more opportunities to grow, learn and succeed. As we continue to grow, learn and succeed. As we continue to combine the strengths of the companies, we have exciting and challenging opportunities for new, talented team members in our TNT's Operations Team.

This role will service the entire Queensland region and will be based at TNT's Redbank depot.

The position

The Operations Excellence Manager, is a key member of the QLD Executive Leadership team with responsibility for all aspects of Quality including Service analytics, Process Improvement, Compliance and Internal audit for the entire QLD region.

The role works closely with the Senior Management team in improving efficiency and effectiveness of the overall operation, whilst ensuring strict compliance to the policies and procedures governing the business.

This is an exciting opportunity for someone with strong analytical and people skills, that is driven to achieve results. Leading a small group of analysts this position is instrumental in driving service excellence across the region.

Key responsibilities

Process Improvement Initiatives

Design and Implement the Service improvement strategy across Queensland

Develop and Mentor a team of analysts in compiling, reviewing, analysing and reporting on all aspects of service, process improvement and compliance KPI's for the business

Identify, Develop, Evaluate and recommend action plans, service improvement opportunities, job aids, and/or new processes to continued improvement

Set Queensland's standards for service performance and monitoring actual performance against developed standards

Planning and controlling operations activities and resources to enhance operations performance

Identify and propose continuous improvement opportunities processes and procedures within the business based on research and trends

Audits and Compliance

Lead quality assurance activities/exercises/projects

Review service policies and procedures

Conduct internal audits

Manage compliance for all areas of the New Zealand business

Maintain ISO-related documentation

Recommend corrective action plans for non-compliance


experience in Service, Quality Process Improvement or Compliance field, including People Management experience

Experience in Lean / Six-sigma methods preferred

Five years' experience within the transport industry preferred

Be proficient in Microsoft Office

Excellent communication skills

Excellent analytical skills

Good time management skills

Good problem solving skills

Good attention to details

Ability to work under pressure

Ability to interpret policies and procedures

This is an exciting time to join the TNT team! If you have the above experience and are looking for a challenging role with an industry leader who will provide competitive pay and benefit package as well as great career opportunities, then today.

The original job offer can be found in Kit Job:

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