Cushman & Wakefield
Job Description Summary
About the Role
Play an active role in creating an exceptional resident and visitor experience as part of our front of house team. You will be an individual that cares deeply about providing an outstanding level of customer service, ensuring you are available to provide assistance to building users with a positive attitude.
Please note: Internal Job title will be Customer Service Agent
Experience in reception, hotel, concierge, front line information exchange, workplace or facilities-related roles.
Previous experience in a direct customer facing role
A pleasant phone voice and excellent verbal and written communication skills is a must
Displays professional, neat and tidy appearance and dress sense
Organization and attention to detail required
Must be able to work in a fast paced, high volume environment
Basic to intermediate Microsoft Office Suite
Positive attitude and be comfortable in providing customer service to a diverse population
What You Will Do
Ensure a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with incoming residents, guests and vendors.
Answers and screens all incoming internal calls in a professional manner
Manages visitor badges and maintains appropriate visitor records
Is actively visible in the reception area and always accessible to the customer via phone
Schedules, organizes and assists with event and meeting room reservations
Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms & guest space
Reviews internal work orders and reports service requests through building work order system.
I f you're interested in long-term career growth with an industry leader and working within a highly engaged team then APPLY NOW!
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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