(DB15) - Customer Experience Officer

(DB15) - Customer Experience Officer

18 Mar
|
Downer Group
|
Melbourne

18 Mar

Downer Group

Melbourne

Melbourne VIC



Job ID: 568807



Job type: Full Time - Permanent



Categories: Finance & Administration



Who we are



Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.



Position summary



Full-Time Permanent opportunity



Long term government contract



ASX listed company



The DM Roads business provides a range of services in road network management. We assist road and intelligent transport systems (ITS)

asset owners to extract maximum value from their assets and provide road networks that meet the demand of today’s ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.



Due to exciting new growth and the award of the Baw Baw Road Maintenance Contract we are now seeking to ramp up our maintenance delivery team. This is a great time to join a highly successful business that has earned a trusted reputation on quality of service and build your long-term career with an industry leader.



We have a long-term career opportunity for an experienced Customer Service Officer to join our team at Baw Baw . You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach. Another part of this role will be providing overall administrative support to a busy operations team.



ABOUT YOU



You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support. You will also possess;



A customer service approach with a good understanding of customer needs and expectations



Capacity to work accurately with attention to detail



The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision



Good work ethic with a focus of teamwork, collaboration and support



Planning and organisational skills



Database maintenance, tracking the progress of issues through to completion



Proficient computer literacy with practical knowledge of MS Office



The ability to build and maintain effective relationships with both internal and external clients & stakeholders



Work effectively in teams to identify and improve processes



Actively participating and supporting Zero Harm initiatives and strategies



WHAT WE OFFER



Highly supportive, team orientated organisation



A strong commitment to Zero Harm environment for all our employees and visitors



Competitive remuneration with on-going training and support



A career opportunity for working with an ASX listed company



For more information please contact: [email protected] – Please note applications will not be received via this email.



Please note, screening and interviews may take place prior to closing date – applications may also close before this date.



Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply.

How to apply



To apply for this great opportunity please click the button



Closing Date: 18 Apr 2020 AUS Eastern Standard Time

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/6453072/db15-customer-experience-officer-melbourne/?utm_source=html

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