(DB15) - Customer Experience Officer

(DB15) - Customer Experience Officer

18 Mar
Downer Group

18 Mar

Downer Group


Melbourne VIC

Job ID: 568807

Job type: Full Time - Permanent

Categories: Finance & Administration

Who we are

Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.

Position summary

Full-Time Permanent opportunity

Long term government contract

ASX listed company

The DM Roads business provides a range of services in road network management. We assist road and intelligent transport systems (ITS)

asset owners to extract maximum value from their assets and provide road networks that meet the demand of today’s ever-changing environment. We operate from a network of over 50 depots and maintain more than 33,000 km of road.

Due to exciting new growth and the award of the Baw Baw Road Maintenance Contract we are now seeking to ramp up our maintenance delivery team. This is a great time to join a highly successful business that has earned a trusted reputation on quality of service and build your long-term career with an industry leader.

We have a long-term career opportunity for an experienced Customer Service Officer to join our team at Baw Baw . You will be required to liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach. Another part of this role will be providing overall administrative support to a busy operations team.


You will possess demonstrated experience working as the main point of contact with the public, dealing with inquiries, problem-solving and providing efficient administrative support. You will also possess;

A customer service approach with a good understanding of customer needs and expectations

Capacity to work accurately with attention to detail

The ability to coordinate multiple administration tasks/processes with tight deadlines and limited supervision

Good work ethic with a focus of teamwork, collaboration and support

Planning and organisational skills

Database maintenance, tracking the progress of issues through to completion

Proficient computer literacy with practical knowledge of MS Office

The ability to build and maintain effective relationships with both internal and external clients & stakeholders

Work effectively in teams to identify and improve processes

Actively participating and supporting Zero Harm initiatives and strategies


Highly supportive, team orientated organisation

A strong commitment to Zero Harm environment for all our employees and visitors

Competitive remuneration with on-going training and support

A career opportunity for working with an ASX listed company

For more information please contact: [email protected] – Please note applications will not be received via this email.

Please note, screening and interviews may take place prior to closing date – applications may also close before this date.

Notwithstanding the location of this position, all qualified Australian citizens and permanent residents from all locations are encouraged to apply.

How to apply

To apply for this great opportunity please click the button

Closing Date: 18 Apr 2020 AUS Eastern Standard Time

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (db15) - customer experience officer
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert