Client Services Officer [I-610]

Client Services Officer [I-610]

18 Mar
BNP Paribas

18 Mar

BNP Paribas


Sydney NSW


Position Purpose

- To provide frontline client service throughout the client life cycle



Client Service

- E-banking (Connexis Cash, Trade, H2H, etc) Level 1 support

- General Client queries for Corporate Banking Clients

- Assist with implementation and onboarding

Key Responsibilities

Client Services Activites

- Manage clients’ enquiries & complaints

- Handle all account management related enquiries (bank statement / balance check / update of Board Resolution / account details / audit request)

- Provide feedback on missed deals to business lines

- E-banking support (Connexis Cash, Trade, Supply Chain, Centric, Cortex Deposit)

and others as appropriate.

- Facilitate Term Deposit requests

- Coordinate with Implementation Manager for proper client handover post implementation and collect & store executed clients’ documents

- Single point of contact of e-banking clients and route to Regional e-banking when request is system / product related

- Track & monitor client’s request until full closing

- Input client’s request in Hobart and escalate to the right level (e.g. Regional e-banking, ITO CB)

- Assist with monthly Cash Management billing invoices

- Inactive clients: Communicate with client before dormant account is closed/maintained. First screening of inactive clients before validation by SBO

- Interface between the Client and BNPP internal teams

- Share and disseminate the common objective of global client satisfaction

- Activity participates in the annual Client Satisfaction Survey. Review results and propose action plan to improve internal and external satisfaction.

Personal Attributes

- Motivation and prioritisation – the pressure of the job requires the incumbent to display a high degree of self motivation and good prioritisation skills.

- Quality- understanding that all aspects of the job require a quality outcome.Communication- being able to clearly convey information both internally and externally.

- Responsiveness/flexibility/initiative

- Team player.

Experience and Qualifications required

- Knowledge of Client agreement format and type of content (Letter of Offer for instance).

- Client Support via services centre, call centre etc.

- Knowledge of Corporate Banking products, payments.

- Minimum 2-3 years experience in Corporate Banking processing environment

- Tertiary studies in the Banking / Finance Industry

The original job offer can be found in Kit Job:

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