Client Services Officer [I-610]

Client Services Officer [I-610]

18 Mar
|
BNP Paribas
|
Sydney

18 Mar

BNP Paribas

Sydney

Sydney NSW



Permanent



Position Purpose



- To provide frontline client service throughout the client life cycle





Scope





Missions





Client Service





- E-banking (Connexis Cash, Trade, H2H, etc) Level 1 support

- General Client queries for Corporate Banking Clients

- Assist with implementation and onboarding





Key Responsibilities





Client Services Activites



- Manage clients’ enquiries & complaints



- Handle all account management related enquiries (bank statement / balance check / update of Board Resolution / account details / audit request)



- Provide feedback on missed deals to business lines



- E-banking support (Connexis Cash, Trade, Supply Chain, Centric, Cortex Deposit)

and others as appropriate.



- Facilitate Term Deposit requests



- Coordinate with Implementation Manager for proper client handover post implementation and collect & store executed clients’ documents



- Single point of contact of e-banking clients and route to Regional e-banking when request is system / product related



- Track & monitor client’s request until full closing



- Input client’s request in Hobart and escalate to the right level (e.g. Regional e-banking, ITO CB)



- Assist with monthly Cash Management billing invoices



- Inactive clients: Communicate with client before dormant account is closed/maintained. First screening of inactive clients before validation by SBO



- Interface between the Client and BNPP internal teams



- Share and disseminate the common objective of global client satisfaction



- Activity participates in the annual Client Satisfaction Survey. Review results and propose action plan to improve internal and external satisfaction.



Personal Attributes



- Motivation and prioritisation – the pressure of the job requires the incumbent to display a high degree of self motivation and good prioritisation skills.

- Quality- understanding that all aspects of the job require a quality outcome.Communication- being able to clearly convey information both internally and externally.

- Responsiveness/flexibility/initiative

- Team player.





Experience and Qualifications required



- Knowledge of Client agreement format and type of content (Letter of Offer for instance).

- Client Support via services centre, call centre etc.



- Knowledge of Corporate Banking products, payments.



- Minimum 2-3 years experience in Corporate Banking processing environment



- Tertiary studies in the Banking / Finance Industry

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/6453029/client-services-officer-i-610-sydney/?utm_source=html

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