Student Engagement Officer | N-483

Student Engagement Officer | N-483

18 Mar
Chisholm Institute

18 Mar

Chisholm Institute


Dandenong VIC

This position is accountable for developing a high-performing team environment that will drive proactive outbound engagement campaigns aimed at increasing student awareness of the Student Support and Engagement area to enrich the student experience and positively impact student engagement, support and social connectedness, providing a holistic, wrap around support service to Chisholm Students.

This role provides outstanding leadership through role modelling and consistent coaching to strengthen skills, productivity levels and student engagement strategies within the team. The role will focus on delivering a high level of engagement with the outbound engagement campaign. Through a multi-channel approach,

this role will keep Chisholm students engaged, documenting key insights and act as a referral service for students who require additional support.

Your key accountabilities will be to:

- Develop and execute engagement campaigns with all students that creates an effective link between the student and support network/services within the Institute

- Evaluate and report on the engagement levels of specific student cohorts e.g. returning to study, disability registered, students with lower literacy and/or numeracy levels

- Ensure compliance that Chisholm’s admissions requirements have been met and the appropriate program/course has been selected

- Support and assist professional educators and support services to ensure that the induction/orientation of students is comprehensive and reaches all new students

- Proactively ensure that issues impacting the overall student experience are communicated to the relevant business unit

- Provide dynamic leadership and direction to Student Experience Officers and Student Ambassadors to ensure that service delivery is efficient, effective and customer focused


You will have a relevant diploma in a community service or related field or equivalent significant student support and engagement experience.

Crucial to your success will be your demonstrated experience in the ability to build rapport and display conflict negotiation skills. You will have highly developed oral and written communication skills specifically in writing reports and instructions, or providing guidance and effective self-management skills including the ability to prioritise, problem solve, meet deadlines and follow through with student queries.

Previous experience working within the vocational education sector and experience in dealing with non-native English speakers from diverse backgrounds would be looked upon favourably.

With a flexible working style, you will have strong analytical capabilities, organisational skills, high level of accuracy and strong attention to detail.


At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.


Applications for this position close 9am Monday 30 March 2020

Applications should include:

- a covering letter

- curriculum vitae

- contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

- valid Employee Working With Children Check

- National Police Check

- International Police Check (if applicable)

- verification of unrestricted work rights in Australia, e.g. citizenship, passport or birth certificate

- certified copies of qualifications

If you have any questions regarding the position or require further information please contact AMy Cox, Team Leader, Student Services Phone: +613 9238 8265.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

The original job offer can be found in Kit Job:

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