Service Partner Manager - (DBT-902)

Service Partner Manager - (DBT-902)

18 Jan

18 Jan



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PostedJan 8

Service Partner Manager

Full-TimeAll OtherUS



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TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is to make ecommerce easier for everyone.

Our core values
We do the right thing for our customers
We're a team, built on trust
We're proud to be remote

We're in control of our own destiny

TaxJar ’s remote-only team of 90 people is growing fast. We’re currently looking for a Service Partner Manager who wants to make a difference on a growing, experienced team of entrepreneurs.
*This is a full-time remote position based in the US only.

As a Service Partner Manager you will
Drive the revenue targets for solutions through technology and solution partners to hold the partner to specific metrics
Collaborate directly with our partnership team to identify, streamline, and support all go-to-market initiatives to develop and execute a revenue generating partnership based off partner tier and scope we see for each solution partner
Automate partner tiering process with a full-service partner portal with access to joint content, sales enablement tools, joint campaign material, and onboarding activities for our partners
Lead channel marketing activities to meet quota attainment and strategic company objectives.
Collaborate with business development to review sales metrics for partnership QBR’s and tiering assessments
Evaluate the ROI of partner marketing activities and recommend actions to improve lead generation and quality to drive leads to opportunities
Creation and updating of messaging for solutions tailored to fit each technology and solution partner (deployment options, market differentiations from competition, size of implementations)
Manage and track spending, lead generation, and ROI for the partner activities and campaign performance
Support event marketing in identifying industry events to drive partnership development through messaging and brand awareness (user groups, associations, industry meet ups)
Create and/or seek opportunities to execute on joint webcasts through technology and solution partnerships to drive messaging through the channel
Build and cultivate relationships with other technology partners to identify opportunities to drive leads through the channel (Ebooks, blog posts, webinars, joint events, sponsorships, pipeline sharing)
Collaborate with internal partnership teams to best train our sales representatives about our technology partnerships, messaging, product functionality, marketing assets available, and joint marketing activities

5+ years of relevant experience
Bachelor's Degree or more
Strong core marketing skills across digital events, and email
Experience recruiting and managing partnerships with digital agencies, system integrators, developers and designers focused on eCommerce platforms such as Magento, Shopify, BigCommerce and Salesforce Commerce Cloud
Agile, humble, trustworthy, and a team player
Rapid learner who thrives in a fast-paced and demanding environment
Passion for building simple and intuitive solutions for complex problems in eCommerce
Excel at communicating with the team remotely (chat, video, email, etc.)

You’ll be a great fit on our team if you
Only want to work remotely
Are a PRO at communicating and collaboration
Highly value working with people you like and respect
Are accountable
Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
Are hungry to play an impactful role and not afraid to fail

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

Excellent health, vision and dental benefits
Flexible vacation policy
401k plan
$1,000 in professional development credit
Home office stipend
Equity in a profitable company
2x year all-company in person retreats (fully paid for by us of course)
Mandatory Birthday holiday!
12 week paid maternity/paternity leave
Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

We offer all of our employees amazing benefits. Visit for a full list of our benefits and to learn more about how we work and what we stand for.

If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

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