SFS-05 | Banking Consultant

SFS-05 | Banking Consultant

31 Aug
Suncorp Group

31 Aug

Suncorp Group


Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further! Join our team at Collins Street, nestled in the vibrant heart of Melbourne CBD. We're on the lookout for individuals who are not just passionate about customers but are also armed with intermediate computer literacy skills that will set you on the path to success.

As a Banking Consultant, you'll be part of an innovative hybrid work culture that emphasizes a 50-50 balance between in-office presence and remote work. Once training is complete and you settle into the role, you'll enjoy a rhythm of in-office and remote work that brings out the best in you.

At Collins Street,

we're not just about transactions; we're about transformative experiences. As a Banking Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our cherished customers. Your canvas will be the inbound contact center, where you'll not only meet customer needs but exceed their expectations with every interaction.

Position Overview:
Job Title: Banking Consultant
Location: Collins Street offices in Melbourne CBD
Work Arrangement: Hybrid role with 50% office attendance and 50% remote work – after you have completed your 7 weeks of full-time training.
Shift Patterns: Mon-Fri 7.5 hours 37.5 start window 07:00-10:00
Start Date: Monday, October 2nd, 2023
Training: 7 weeks of full-time paid training (Monday to Friday, 8:30 am to 4:30 pm) before transitioning to the regular shift pattern
Training Format: Combination of classroom and on-the-job training, including high support training
Training Location: Onsite at Collins Street office
Holiday Restrictions: No holidays allowed during the 7-week training period


Deliver excellent customer service by providing efficient solutions and responses to customer enquiries.
Handle Everyday Banking enquiries, account openings, and processes via telephone and online channels.
Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.

Qualifications & Skills:
Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
Proficiency in using computer systems and ability to navigate multiple systems.
Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
High level of resilience, empathy, and adaptability to handle various customer situations.

While previous call centre experience is desired, it is not necessary. Suncorp Bank is willing to provide training for candidates with a passion for providing outstanding customer service.
Commitment to self-development and eagerness to enhance skills and capabilities in the role.
Ability to work collaboratively as a supportive team member.

Shift Patterns:
Full-Time: Mon-Fri 7.5 hours 37.5 start window 07:00-10:00

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Salary $65,490.50 - inclusive of 10.5% Super - ProRata + Penalty rates on eligible shifts
Employee discounts and rewards - exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths.

We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp Bank is clear – to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers.

We’d love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 31 Aug 2023 AUS Eastern Standard Time
Applications close: 10 Sep 2023 AUS Eastern Standard Time

The original job offer can be found in Kit Job:

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