(WL607) - It Helpdesk Support Analyst

(WL607) - It Helpdesk Support Analyst

06 Oct
|
Hlb Mann Judd
|
New South Wales

06 Oct

Hlb Mann Judd

New South Wales

TLCBD40110-Full time role
CBD location
Friendly team environment
HLB Mann Judd is a leading Australasian accounting association with international affiliations.
Proud winners of the ‘Best Accounting Firm’ (revenue $50 – $500m) via the Australian Financial Review Client Choice Awards for the sixth time – it is clearly a true testament to our phenomenal people and their long-standing focus providing the best client service.
HLB is ranked the 12th largest accounting and business advisory group world-wide, and consists of more than 2,000-member firm partners plus 25,000 staff in 700 offices, where we can safely say the opportunities are enormous and readily available!


Our Sydney team comprises of over 180 staff and 19 Partners, and we are currently seeking an enthusiastic individual, with a strong work ethic that loves learning new technologies to join our Shared Services team as an IT Helpdesk Support Analyst.
This is a great opportunity for a mid-level candidate wanting to advance their career within in a modern, professional services environment. The successful candidate will be a key member of the team assisting with maintaining the user hardware / software connected to the network infrastructure and troubleshoot user problems.
The role provides exposure to firm wide technical support duties, including; communicating with internal staff and vendors regarding faults and upgrades; provide advice and training to staff; maintaining stock and equipment; diagnosing hardware faults and providing technical solutions; installing and imaging equipment; and setup and maintenance of audio/video conferencing.
There are opportunities for training and growth.
Initiative, a ‘can do attitude’ and be reliable
Excellent communication skills and phone manner
Excellent spelling, grammar and eye for detail
Prior experience repairing and installing hardware on notebook and desktop computers.
Proven experience with technical troubleshooting and ability to solve problems autonomously
Extensive knowledge of installing various hardware and software and/or relevant tertiary IT qualification
Strong Microsoft Active Directory experience
Experience with a hypervisor such as Hyper-V, XenServer or VMware vSphere
Creating and managing a standard operating environment (SOE), ideally within Microsoft SCCM
Experience with various Backup & Data recovery solutions
Strong understanding of networking concepts (TCP/IP, VPN, Routing, DNS)
Network peripherals installing and configuring (switches, printers etc) would be an advantage
You will also possess a mature and professional attitude, confidence, and a friendly and enthusiastic personality.
Valuable: worth working with
Accessible: easy to work with
Supportive: working with you
Trustworthy: reliable to work with
For a successful and rewarding career, please apply below.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/5102157/wl607-helpdesk-support-analyst-new-south-wales/?utm_source=html

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