New South Wales
Job ExpectationsHow many people can say their job changed their country? Be a part of transforming Australia?s digital landscape in these BRAND-NEW positions. You?ll make a real impact to ?every-day? Australian?s and as this is a customer facing role, you?ll get to see the happy faces you help!A bit about your roleAs a Customer Field Technician, you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services.
You?ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer?s premises.Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:Cabling installation (copper, HFC and fibre) including jointing, jumpering and splicingCustomer premises installation of nbn Customer Premises Equipment (CPE)Fault diagnosis and repair of nbn cabling networks and nbn CPEThese roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment, so these roles are also open to those looking for part time work. We encourage you to click on the below link to find out more about a day in life atnbn:http://https://youtu.be/vPTzE7HSFYAA bit about youWe?re seeking both experienced candidates as well as those keen to explore a new career in the telco sector. You may come from a telecommunications technical background or you might be looking for a change in career path. Whatever your background, a large part of this role is working in customer?s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.We will be looking for:Current & clean Driver?s LicenceStrong and personable communication skills, both written and verbalA focus on delivering customer and service excellenceLife at nbnAt nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia?s largest infrastructure projects ever undertaken in Australian history, you?ll be part of a team building a brighter future for the country.In your personal career, you?ll benefit from technical training, professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.Nbn is committed to an inclusive, flexible and supportive workplace. We strive to ensure that any barriers that may exist are removed to allow everyone equal opportunity to thrive and succeed, regardless of factors such as gender, those who identify as First Peoples, LGBTI+ status, cultural background or disability. We actively focus on encouraging diversity and ensuring that all our people have fair opportunity to reach their career aspirations and potential.We actively focus on our people having a fair go at reaching their career aspirations. We?re committed to equal opportunities for all employees, with a target of 33% of women in senior management by 2020. With initiatives like Women?s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.Has what you read got you thinking?If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.Worker TypePermanentTime TypeFull time
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