(Y236) | Applications Support Analyst (Accounting Software)

(Y236) | Applications Support Analyst (Accounting Software)

21 Sep
The Network IT

21 Sep

The Network IT


Sydney NSW

$60,000 - $85,000 a year

Our client is a dynamic and driven small-medium software consultancy specialising in providing accounting & payroll solutions. The organisation works with a large number of customers across a range of small-medium industry verticals in Australia. Due to on-going projects and upgrades they are currently looking for Applications Support Analyst who has proven experience supporting small-medium financial software and working in a helpdesk environment.

Candidates who do not have experience supporting small-med market based financial software along with helpdesk experience will not be suitable for this role.

The Applications Support Analyst will be responsible providing support to a vast array of customers during installation, upgrade or usage of their software.

You will be responsible for systems and solutions advising to a variety of customers by providing excellent support consulting services across implementation and upgrade project phases. The breadth of functions would not be limited to general support, but may include assisting with pre sales activities, training, requirements gathering, documentation, and will eventually shift to a customer facing consulting role.

Must have the following experience and skills to be considered:

- Technical competency in supporting small-medium accounting/payroll software
- Qualifications in IT (Accounting/Payroll would be a bonus)
- Minimum 2-3+ years experience supporting small-medium ERP/accounting software to small-medium businesses in Australia
- Proven Microsoft SQL skills
- Demonstrated depth in business process knowledge
- Strong analytical skills
- Proven fundamental support and troubleshooting approach + skills
- Excellent positive and can do attitude is essential
- Be able to set priorities, analyses problems and formulates clear and effective solutions
- Must be an Australian citizen/resident

On offer for the position:

- Up to 85K + super
- North Sydney location
- Product training
- Chance to join dynamic, vibrant work environment
- Career path opportunities
- Supportive management team
- Friendly, supportive and relaxed work culture

Apply now for this fantastic opportunity to join an Australian leader in the SME software space. To apply click apply link or email your CV to [email protected]


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