P-504 Front Ofiice Manager

P-504 Front Ofiice Manager

14 Sep
Maroochy River Resort & Bungalows

14 Sep

Maroochy River Resort & Bungalows


Maroochydore QLD

$50,000 - $60,000 a year

Maroochy River Resort & Bungalows offers fantastic accommodation located in the heart of the beautiful Sunshine Coast. As Front Office Manager, you will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.

The role of Front Office Manager is to ensure the smooth running of the organisation to meet our customers’ requirements. This position will suit an experienced leader from a Management background, with excellent client relationship development skills with strong people management experience. You will coordinate all front desk activities, including calls, reservations and guest’s services.


- Overseeing and leading a successful front office team
- Working closely with the hotel GM and Reservations in monitoring rates and maximizing occupancy and revenue
- Attending HOD meetings and briefings on a daily basis
- Liaising with all departments to ensure the successful running of the hotel
- Ensuring high brand standards and customer service is maintained
- Actively work in all areas to ensure standards are maintained
- Welcome international guests
- Training, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
- Require 24-hour coverage in case of emergencies.

Qualifications and Experience

The successful candidate will have

- Excellent communication skills across culture.
- Excellent presentation
- Flawless attention to detail
- Staff management experience – training and rostering
- Ability to successfully lead a team
- Manage accounts
- Hands on approach to work
- Enthusiasm for the hospitality industry
- Available to work weekends and holidays after work hours
- Previous experience in a minimum 3 star accommodation hotel, previous experience in reservations and managing third party websites OR hold a Associate or Bachelor’s degree in Business Administration, Facility Management or Accounting/Finance
- Thorough working knowledge of principles and practices of business administration
- Demonstrated understanding of financial management principles and practices
- Excellent working knowledge of human resources management
- Demonstrated ability of procurement management
- Sound knowledge of workplace health, safety and environmental regulations
- Solid supervisory experience (Minimum one year)
- Demonstrated computer and systems knowledge, particularly with Microsoft Word and Excel
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and bookkeeping procedures
- Excellent interpersonal, relationship-building and networking skills;
- Demonstrated time and project management skills;
- Research skills and the ability to draw information from various sources, including people;
- A dedication to customer service excellence and the ability to effectively respond to customer requests
- Sound oral and written communication skills
- A positive work attitude and professional work ethic
- Working knowledge of procurement An associate degree includes the following subjects:

- Human resource management
- Accounting
- Communications
- Business writing
- Business law
- Business finance
- Business ethics

This role offers the opportunity to apply your ideas and knowledge to make a significant contribution to the growth of Maroochy River Resort & Bungalows. To apply for this role, please send through your current CV and a cover letter outlining the skills, knowledge and experience you can bring to this role and send to your email.

Job Type: Full-time

Salary: $50,000.00 to $60,000.00 /year


- Bachelor Degree (Preferred)

Work Eligibility:

- The candidate can work permanently with no restriction on hours (Preferred)

The original job offer can be found in Kit Job:

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