A global technology service provider is looking for a desktop support professional to support their oil&gas; client.
Join a large IT consultancy and their Desktop Support Team based in Perth.
Reporting directly to the Desktop Team Lead, you will provide your technical expertise across desktop computing requirements while ensuring the delivery of excellent customer service.
The ideal candidate will have a strong understanding and passion for IT and its support, along with the ability to liaise and negotiate with customers and suppliers.
Provide desk side support for the client users
Escalate & resolve issues in a timely manner
Support of customer issues in the areas of software/hardware installation, repair, upgrades and maintenance
Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting
Proven experience in a Desktop Support role
Trouble shooting knowledge on Windows 7, Windows 10 desktop operating system, client application and hardware maintenance
Should have good understanding on ITIL Incident management
Should have basic understanding on networking, Audio / Video conferencing device configuring and troubleshooting.
Knowledge on SCCM and its functionality, remote installation, software deployment
Good interpersonal skills to work with customers and other unit personnel
Good analytical and problem solving skills
Good communication skills
If you are a quick learner with a proactive approach in addressing a clients needs in a timely fashion then we would definitely like to hear from you today.
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Sofia Locantro on (phone hidden). Please quote our job reference number: 200191049.
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