(JV844) - Transformation Manager - Service Excellence & Digital Transformation

(JV844) - Transformation Manager - Service Excellence & Digital Transformation

14 Sep
Parramatta City Council

14 Sep

Parramatta City Council


Parramatta NSW

$147,239 a year

Lead the Transformation of Greater Sydney’s Central River City – City of Parramatta

City of Parramatta is experiencing a bold transformation, with numerous city-changing initiatives and projects under way. As one of Australia’s fastest-growing cities, Parramatta is a home for transformational leadership, innovation and new ways of thinking.

The Transformation Manager will provide leadership and strategic direction to digitally transform the ways in which the City of Parramatta serves its customers, ensuring a world-class, seamless and integrated experience.

You will drive customer service excellence by leading a number of projects and programmes; executing key strategies; advancing systems,

processes and people capabilities; and embracing the opportunities offered by new and emerging digital technologies.

You will challenge the status quo, advocate for thinking outside the box and foster a new culture of innovation, to provide a customer experience that is high-quality, efficient, integrated and productive.

This new role will actively support the Chief Customer Officer to maximise collaboration throughout the organisation and drive innovation across all dimensions of service delivery and for all customer interactions.

About the person
The successful candidate should have a minimum of eight years of experience in all of the following areas:

- a similar role across multi-disciplinary, operational service environments, and from within a large scale service delivery organisation.
- initiating, leading, managing and delivering continuous improvements, projects and cultural change within a large and complex service environment.

It is essential for applicants to have a relevant degree qualification in Business, Commerce, Information Technology and / or other related disciplines.

What’s on offer
We are offering an attractive salary from $147,239 p.a. plus Super. City of Parramatta also offers excellent employee benefits which can be accessed by the successful candidate.

Want to know more?
Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Tim Franey on (02) 9806 5863.

How to apply
Candidates MUST apply online at https://www.cityofparramatta.nsw.gov.au/about-parramatta/careers and answer the position selection criteria. Applications close 11:30pm, Sunday 15th September 2019 and will not be accepted through any other medium.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection

This position requires the preferred candidate to undertake a Pre-Employment Drug & Alcohol Test.

The City of Parramatta supports a Drug and Alcohol free working environment and employees may be subject to random testing as a result.

The diverse culture at City of Parramatta is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in our workforce increases the effectiveness of teams and our capacity for innovation. If you would like to know more, or require assistance with our recruitment process, please email [email protected]

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

The original job offer can be found in Kit Job:

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