Case Manager - Customer Adaptations L-88

Case Manager - Customer Adaptations L-88

16 Aug
Volvo Group

16 Aug

Volvo Group


Wacol QLD

The primary purpose of this role is to coordinate the analysis to determine the technical feasibility, industrial feasibility, lead time, and total cost of requested customized solutions (Customer Adaptation requests). The Case Manager acts as the single point of contact for the specific CA request and secures the planning of the request.

Key responsibilities and accountabilities:

- Manage Customer Adaptation request and orders (Orders/Tenders).
- Coordinate analysis for technical feasibility, lead time, cost, and industrialization of CA requests.
- Prioritize re-useable CA solutions/quotes and the development of PCAs and S90000 lists.
- AD management (ensure material availability and production support).

- Advanced knowledge of assembly processes and layouts.
- Estimate assembly times for CA related tasks per station to allow balancing of CAs online and Snote Assembly Operator support
- Compile CA request costs, including production labour, design, and BOM creation times.
- Manage truck quotes requiring new development and stakeholder involvement, involving both internal and external stakeholders (according to SLAs).
- Act as single point of contact towards GTS for CA requests.
- Ensure compliance with VCVA’s Environmental Policy, Workplace Health & Safety requirements, and in general take any reasonable steps and precautions to protect or minimise harm to the workplace, its employees and the environment.

Qualifications, skills and experience required:

- Degree in Mechanical/Manufacturing/Industrial Engineering or Business OR at least 5 years Engineering or Business experience.
- Advanced computer skills (Microsoft Office, MS-Project, MS-Powerpoint, MS-Excel, AutoCad, and CreoView)
- Advanced product knowledge, including manufacturing operations and processes
- Good time management and project management skills.
- Ability to create and maintain a Cross Functional Team approach to the role.
- Good organisational skills – ability to handle multiple tasks.
- Good communication skills – ability to communicate at all levels including the preparation of Powerpoint presentations.


- Competitive remuneration (from $80,000 plus superannuation)
- Career development with Global prospects
- Salary sacrifice fifth week of annual leave
- Service recognition
- Employee benefits and discounts from a large selection of Retailers
- Supportive and family-friendly team culture focused on diversity and equality
- A strong commitment to safety, quality and service
- A dedicated Wellness program with discounted Private Health Insurance & Dental
- Workplace Giving Program.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: case manager - customer adaptations l-88
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert