Australian Capital Territory
$55,934 - $68,204 a year
Administration Services Officer
Closes: 23 August 2019
Classification: Administrative Services Officer Class 2/3
Salary: $55,934 - $68,204
Position No: 44718, several 01LEX
Directorate: Canberra Health Services
Advertised (Gazettal date): 16 August 2019
Contact Officer: Steve Sculac on [email protected] or (02) 5124 1537
About us: Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT)—a catchment of approximately 400, 000 people.
It also services the surrounding Southern New South Wales region which includes the Bega Valley, Bombala, Cooma-Monaro, Eurobodalla, Goulburn, Mulwaree, Palerang, Queanbeyan, Snowy River, Upper Lachlan Shire and the Yass Valley. CHS administers a range publicly funded health facilities, programs and services including but not limited to: The Canberra Hospital: a modern 600-bed tertiary hospital providing trauma services and most major medical and surgical sub-specialty services; University of Canberra Hospital Specialist Centre for Rehabilitation, Recovery and Research: a dedicated and purpose-built rehabilitation facility, with 140 inpatient beds, 75-day places and additional outpatient services; four Walk-in Centres: which provide free treatment for minor illness and injury; six community health centres: providing a range of general and specialist health services to people of all ages and a range of community-based health services including early childhood services, youth and women’s health, dental health, mental health and alcohol and drug services.
Canberra Health Services provides acute, sub-acute, primary and community-based health services to the ACT and surrounding region. Strong links exist between hospital and community-based services, as many of the operational divisions deliver services across the continuum of care to ensure continuity of care for patients.
The community based services of CHS include Early Childhood, Youth and Women’s Health; Dental Services, Rehabilitation and Community Care; Mental Health, Alcohol and Drug Services. In addition, Justice Health Services are provided within the Territory’s detention facilities.
Canberra Health Services is a partner in teaching with the Australian National University, the University of Canberra and the Australian Catholic University. Rehabilitation, Aged and Community Services (RACS) is a vibrant and diverse Division within Canberra Health Services providing multidisciplinary Rehabilitation, Aged and Community based care across a range of settings. This includes Canberra Hospital, Community Health Centres and Walk-In Centres, Village Creek Centre in Kambah, and University of Canberra Public Hospital.
Our staff are committed to the delivery of health services that reflect Canberra Health Services values: care, excellence, collaboration, and integrity.
Planning is well underway to establish the ACT’s fourth Walk-In/Community Health Centre at Weston Creek in 2019. The new Walk-In Centre is part of Canberra Health Services planned network of health facilities designed to meet the needs of our growing population. A number of RACS services work collaboratively with patients, their carers and other services within and external to Canberra Health Services.
Overview of the work area and position:
There are six Community Health Centres as part of Canberra Health Services. These Health Centres are located at Belconnen, Gungahlin, Dickson, City, Phillip and Tuggeranong. Three of these Health Centres also have a Walk-In Centres co located with them, and the fourth Walk-In Centre/Health Centre will be opened at Weston Creek later in 2019.
The expectation is that administration officers will work across all health centres when needed. In November this year Community Health will be opening a Nurse led Walk-In centre at Weston. We are looking for individuals with varied experience to apply for the permanent part time positions that can be located across all four Walk-In centres in the ACT. The Walk-in centres are open from 7:30am to 10pm, 7 days a week including public holidays. Shifts for administrative staff consist of an AM (7:30-15:51) and PM shift (14:09 to 22:30). The staffing in each Walk-In Centre consists of two full time and two part time staff on a rotating roster.
Part-time staff will be rostered around the full-time staff hours. The part-time staff can also be asked to cover any annual/personal leave. Staff will be located at a "home base" Walk-In centre but will be expected to work at another Walk-in centre as operational needs dictate. the Health Centres work in conjunction with the Walk-In Centres. The Health Centre hours are 8am to 5pm Monday to Friday. Staff working in the Walk-in Centres report to the Administration manager who oversees all the administration staff in all the Health Centres. There is an expectation that Walk-In centre administration staff integrate with Health centre staff and assist where needed. Administration Officers will be supported by a Health Centre Coordinator and an Administration Manager.
Administration Officers are expected to provide support with receptionist duties including telephone and front reception enquiries, arriving consumers, records management and administrative support to the various community based services provided within Community Health Centres. The officer will demonstrate good customer service skills, have the ability to resolve issues and display good communication and liaison skills. These positions are broad banded positions.
Eligibility/Other Requirements: Experience in an administrative environment would be an advantage but is not a requirement. Please note prior to commencement successful candidates will be required to undergo a pre-employment Police check.
Note: There are several permanent part-time positions available for filling at 18.37 hours per week. The full-time salary noted above will be paid pro rata. An order of merit may be established to fill future temporary and permanent vacancies at level over the next 12 months, in both the Walk-In centres as well as the Health Centres. Positions at this level may be required to work at different Community Health centres and walk-in Centres as operational needs dictate. These positions are broad banded and the level/salary increment offered to successful applicants will be dependent on previous experience, knowledge and skills. Applicants are encouraged to contact the Contact Officer for additional information relating to broad banding arrangement. Selection may be based on application and referee reports only.
For more information on this position and how to apply “click here”
Career interest categories:
Administration and Governance
Healthcare, Medical and Allied Services
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