Gordon Institute of TAFE
Responsible for personal counselling of students, the Student Counselling Team provide support,
advocacy and mediation as required. Acting a referral service to students requiring ongoing
counselling or support. Working closely with the wider Student Services team, Education
Enterprises and key exernal stakeholders and agencies to support student needs.
Major Objectives and Responsibilities
1 Provide a confidential personal counselling, advocacy and mediation service to students for
matters that affect their on-going enrolment or performance at The Gordon.
2 Provide advocacy and advice to students regarding financial matters relevant to study. This
includes assessment to determine eligibility for financial assistance such as the Student
3 Design and deliver targeted group programs across the Institute in areas such as personal well
being, bullying equal opportunity, career planning and employment assistance
4 Design and implement policies and strategies, including publications, to achieve Institute
objectives in relation to increasing student’s intake levels and retention.
5 Maintain strong relationships with external support agencies to ensure the best outcomes for
students. Referral of students to external agencies as appropriate.
6 To act as an Equal Opportunity contact officer for Institute students.
7 A demonstrated commitment to The Gordon’s values and behaviours.
8 Actively participate in an annual performance planning and review process.
9 Comply with all Gordon policies and procedures, and legislative requirements, including: Staff
Code of Conduct; Customer Service Standards; Quality Management; Equal Opportunity;
Occupational Health and Safety; Child Safe Standards; Victorian Information Privacy Act; and
contribute to the identification, reporting and control of risks within areas of responsibility and
across The Gordon.
10 Other duties as required by the relevant Manager.
Key Selection Criteria
1 Relevant tertiary qualifications in psychology, social work, counselling and/or welfare.
2 Excellent personal and career counselling, advocacy skills and experience in dealing
effectively with crisis situations. Well developed practical mediation and conflict resolution
3 Well developed public speaking skills, including the ability to develop programs for specific
4 Well developed written communication, policy development and evaluation skills.
5 A strong ability and desire to work as part of a small team and the ability to work effectively
with staff across the Institute, in particular senior management.
6 Ability to work flexibly, work on a range of tasks, to work under pressure and meet deadlines.
7 Well developed appropriate skills for record-keeping and the collection of relevant statistical
data for the generation of reports.
8 Extensive knowledge of community services, networks and resources and an ability to
represent the Institute positively in the wider community.
9 Ability to demonstrate The Gordon’s values and behaviours.
1 Demonstrated Information and Communication Technology skills e.g. experience using the
Microsoft Office suite of programs.
2 Understanding of, and ability to apply, Customer Service, Quality Assurance and Human
Resources principles, including: Equal Opportunity; Occupational Health and Safety; and risk
This position has been assessed as requiring the following range of knowledge, skills and
competencies. The descriptors provide a broad indication of the complexity of task or capabilities
required by the position and are directly related to the overall position classification.
Education, Training and Level 4 Relevant Degree with relevant work experience; or a
Experience suitable combination of lesser qualifications and significant
Task Level 5 Work independently within overall Institute policies and
May supervise, as well as set priorities and monitor work
flows within a work area of other skilled employees.
Provide specialist interpretation, advice and decisions
based upon established operational practices, professional
standards, policies and procedures.
Able to design, develop and trial procedures, equipment
Apply analytical skills.
Judgement and Level 5 Perform work assignments guided by policy, precedent,
Problem Solving professional standards and/or technical expertise.
Often, complex or technical problems need to be solved
with some creativity or originality by selecting the particular
method for solution from a range of available alternatives
and by using knowledge acquired through relevant
Contribute to the development, redefinition and
interpretation of policy within the immediate work group.
Take responsibility for outcomes of the work group.
Undertake planning involving resource use and develop
proposals for resource allocation.
Supervision and Level 4 Work will be performed typically under general direction,
Independence but guided by policy, precedent and professional
May involve supervision and / or cooperation of others to
achieve the objective.
May be required to undertake a wide range of duties and
responsibilities, some of which may be complex.
Employees work under routine supervision to general
direction depending upon the tasks involved and
Have responsibility for daily operation of a work area, which
may involve supervision, assigning and coordination of
work for other staff.
Supervisors at this level require a thorough understanding
of the relevant technology, procedures and processes
within the operating unit.
Organisational Level 5 Detailed knowledge of the area of work and broad
Relationships and knowledge of other associated areas.
Regular liaison with other areas of the Institute to impact
upon decision making/service provision process.
Contribute to the development of policy.
Interpersonal Skills Level 5 Ability to gain co-operation and assistance from other
employees including those supervised where appropriate,
clients and members of the public to achieve the identified
Within the field of expertise, provide input to influence the
decisions within the work area and their impact on other
functions / areas.
Capable of liaising, on an individual and team basis, with
employees at all levels of the Institute and with counterparts
in other organisations to discuss specialist matters and with
other employees to resolve intra-organisational problems.
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