Regis Aged Care
The Gap location | Leading Aged Care organisation | ASX Listed
About the company
With over 60 facilities Australia wide and in excess of 8000 staff, Regis is an innovative Aged Care provider with over 20 years of experience in the industry that focuses on achieving the best possible outcomes for residents and staff. We are looking for people who genuinely care and in return, we will provide you with an environment where you will feel supported and appreciated. At Regis, we can offer you a diverse role within a grown industry that is highly regulated, complex and meaningful, and where you will enjoy the benefits of exceptional training and development opportunities.
Regis The Gap
Situated on a hillside Regis The Gap takes in stunning views of the mountains and hinterland. This lush environment continues throughout the gardens which are embellished by green gardens, rock features and leafy pathways ideal for quiet, private walks.
About the role
The Club Services Manager is responsible for the 'concierge' activities relating to Regis Club Services and the management of the delivery of the Club Services product. The two key elements of the role is to ensure residents and family members have one point for customer contact and the coordination and facilitation of the sales process within the facility.
This role is very hands on and includes ensuring delivery of all the Club Service commitments. As the Club Services Manager you will have significant interface with all other facility functions (lifestyle, clinical, catering, maintenance, admin, support services). You will also manage enquiries and resident sales and be involved in the admission and welcome process. This will include tours of the facility for potential customers, ongoing follow ups and the final sales process.
Duties & Responsibilities
- Ability to build productive working relationships across various arms of an organisation
- Administration and Budget Management
- Effective management of service levels and customer service including assisting team members to deliver on customer service promises
- Ability to confidently manage day-to-day resident and family queries
- Management and coordination of sales; tours, enquiries, enquiry follow up, coordination of open days, admissions and welcome process.
Skills & Experience
Regis requires someone who is an outstanding communicator, a team player, and passionate about the value of good customer service. You will need to possess an outgoing personality, be a people person, have the ability to work unsupervised, have good organisational skills and a flair for promotion.
Regis is the support you need for the career you want. At Regis, you will be a part of a unique and supportive culture where every team member is treated and valued as an individual. You will find flexibility, a professional challenge and appreciation for the work you do.
The rewards with this organisation are endless. We offer a fantastic support structure which includes ongoing training and development opportunities for staff. We also offer a very generous salary to go along with it.
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